You are well on your way to making sure the metrics you track are providing information about the value of your community to the organization, but how well is your community meeting the needs of your audience? That is where understanding how your metrics can demonstrate your community health comes in.
But wait! Didn’t we just finish saying that while you have a lot of data, you shouldn’t try to track everything? And the answer is ‘Yep!’…and that still stands…but much of what we have talked about so far has been part of the very critical need to communicate the value you are bringing to the organization.
Now it is time to hone in on making sure you are bringing the right value to your customers…
If you need any help, ask the Vanilla Success Community!