Communities today are doing more than just answering support questions or driving engagement—they’re powering entire ecosystems. That’s why we’re excited to introduce you to COMPASE, a new framework designed to help you plan, build, and grow your community with purpose.
Whether you’re just getting started or looking to expand your strategy, the COMPASE framework breaks down the seven key functions a modern community can serve:
🔵 C – Connection: Build peer-to-peer relationships and networking opportunities
🟣 O – Operations: Deliver self-service support and reduce ticket load
🟡 M – Marketing: Cultivate loyalty and drive awareness through advocacy
🟢 P – Product Feedback: Feed insights from your community into product development
🟠 A – Acquisition: Attract new members through content, engagement, and visibility
🔴 S – Strategy & Retention: Align your community with business goals using data and sentiment
🟤 E – Education: Equip your members through product training and industry resources
Get started with our COMPASE Self-Assessment Worksheet
Let’s build better communities—together.