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1. Introducing COMPASE 🧭: A New Framework for Community Success
Communities today are doing more than just answering support questions or driving engagement—they’re powering entire ecosystems. That’s why we’re excited to introduce you to COMPASE, a new framework designed to help you plan, build, and grow your community with purpose. Whether you’re just getting started or looking to…
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2. COMPASE: Connection & Operations
Welcome back to our COMPASE series. Today, we’re spotlighting two essentials for a thriving community: ✨ C is for Connection – helping members build relationships 🛠️ O is for Operations – enabling scalable, self-service support 🤝 Connection: The Heart of Community A Connection-focused community creates space for members…
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3. COMPASE: M is for Marketing: Activates Advocates. P is for Product: Drive Innovation
We’re halfway through our COMPASE series, and today we’re spotlighting two powerful community drivers: ✨ M is for Marketing/Ambassadors 🛠️ P is for Product Feedback & Innovation Together, they transform your community into a growth engine and product partner. 📣 Marketing: Activate Your Advocates Your most loyal members are…
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4. COMPASE: Acquisition & Retention
A thriving community doesn’t happen by accident. It requires bringing in the right members (Acquisition) and keeping them engaged through clear goals and consistent value (Strategy & Retention). Together, these elements form the backbone of long-term community success. Acquisition: Bring the Right People In The right…
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5. COMPASE: Education
Welcome back to our COMPASE series! Education: Equip and Empower Members When members know how to use your products and engage with your industry, they gain confidence, and your community becomes the go-to resource. An Education-focused community empowers you to: Provide members with resources, training, and best…
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6. Bringing It All Together: The COMPASE Framework
Over the past several weeks, we’ve explored each of the COMPASE components: Connection, Operations/Support, Marketing/Ambassadors, Product Feedback, Acquisition, Strategy & Retention, and Education. Together, they form a framework designed to help you build a sustainable, impactful community that aligns with your…
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📋 COMPASE Self Assessment Worksheet
Where Does Your Community Shine Today? Use this quick self-assessment to reflect on how your community currently supports your organization. This isn’t a test—just a tool to help guide where to grow next. Instructions: For each area of COMPASE, check the statement(s) that best describe your current state. Then total your…
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📋 Connections Worksheet
Purpose: Help leaders identify how members connect now, gaps in relationship-building, and ideas to foster deeper bonds. 1. Who is connecting now? List roles, regions, interests, or other member types that currently form strong peer connections. Tactics to maintain and deepen these connections: Offer exclusive meetups or…
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📋 Marketing Worksheet
Purpose: Help Marketing step into the community space to identify, activate, and amplify advocates while supporting product adoption. Who are your potential advocates? Look for members who are active, supportive, or consistently sharing value Tactics to identify potential advocates: 🔲 Review top contributors in reports 🔲…
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📋 Operations Worksheet
Purpose: Assess where support is happening, what content exists, and how the community can help scale self-service and improve the support experience. 1. What are the top reasons members contact support? List common support issues or questions based on ticket data or member feedback. Tactics to address high-volume support…