Where Does Your Community Shine Today?
Use this quick self-assessment to reflect on how your community currently supports your organization. This isn’t a test—just a tool to help guide where to grow next.
Instructions:
For each area of COMPASE, check the statement(s) that best describe your current state. Then total your score for each function.
Function | Check All That Apply | Score |
|---|
C – Connection | 🔲 Our members regularly connect with each other 🔲 We host networking events, AMAs, or peer discussions 🔲 Members build lasting relationships here | ___ / 3 |
O – Operations | 🔲 Our community helps deflect support tickets 🔲 We have a knowledge base or FAQ area 🔲 Staff or super users actively answer questions | ___ / 3 |
M – Marketing | 🔲 Members share success stories or reviews 🔲 We feature community wins in campaigns or social 🔲 We have a clear advocacy program | ___ / 3 |
P – Product Feedback | 🔲 Members suggest ideas or request features 🔲 We collect input on product releases or updates 🔲 There’s a clear loop from feedback to action | ___ / 3 |
A – Acquisition | 🔲 Our community is discoverable (SEO, social, etc.) 🔲 It attracts new members organically 🔲 Community content helps drive trials or signups | ___ / 3 |
S – Strategy & Retention | 🔲 Our community goals map to business goals 🔲 We track community health (e.g. sentiment, engagement) 🔲 We report on impact to retention or CSAT | ___ / 3 |
E – Education | 🔲 We offer training, webinars, or how-tos 🔲 Content is organized by use case or persona 🔲 We upskill members through product or industry knowledge | ___ / 3 |
How did you score?
Score 3/3 → Community strength
Score 2/3 → Stable function
Score 1/3 or lower → Opportunity for growth
Your COMPASE Forward
Start Mapping Your Community’s Focus Use your self-check to sketch where you are now—and where you might go next.
COMPASE Area | Your Score | Focus (Check One) |
|---|
C – Connection | ___ / 3 | 🔲 Now 🔲 Next 🔲Later |
O – Operations | ___ / 3 | 🔲 Now 🔲 Next 🔲 Later |
M – Marketing | ___ / 3 | 🔲 Now 🔲 Next 🔲 Later |
P – Product Feedback | ___ / 3 | 🔲 Now 🔲 Next 🔲 Later |
A – Acquisition | ___ / 3 | 🔲 Now 🔲 Next 🔲 Later |
S – Strategy & Retention | ___ / 3 | 🔲 Now 🔲 Next 🔲 Later |
E – Education | ___ / 3 | 🔲 Now 🔲 Next 🔲 Later |
💡 Pro tip: Revisit this worksheet after the COMPASE series to update your strategy!
Downloadable version: