This feature was first made available in the 2020.005 release.
Overview
Universal Content is a Knowledge Base setting that allows you to a configure a KB to be viewable and searchable in multiple locations. This can be useful when you have content that applies to multiple products or KBs, like an onboarding guide, or general company info . When Universal Content is enabled you can create this content once, in a single location, and have it readily available to users in multiple KBs.
Enabling Universal Content
Go to the Knowledge Base section of your Dashboard Settings. When you edit your Knowledge Base, go to the Universal Content tab and enable the Universal Content toggle.
When Universal Content is enabled, you can then configure which Knowledge Bases integrate this KBs content. The search field will allow you to search through your Knowledge Bases and easily add them to your settings.
Universal Content Types
Two Knowledge Base types are supported:
Guides: Guide-type KBs are for a series of articles that should be consumed in sequential order, for example our Vanilla Onboarding Guide, or Vanilla Release Notes.
When a Guide has Universal Content enabled, and is integrated with other Knowledge Bases all content within the Guide will be searchable in all integrated KBs, and a link to the Guide will be available on all integrated KB homepages.
Help Centres: Help Center-type KBs are for articles that are consulted individually and are usually found via search, for example our Vanilla Forums Documentation.
When a Help Center has Universal Content enabled and is integrated with other Knowledge Bases, all content within the Help Center will be searchable in all integrated KBs, and the Help Centre's categories and articles will be displayed on all integrated KB homepages.
