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Cancellation
This article covers everything you need to know about Higher Logic Vanilla's (Vanilla) cancellation policy. Cancellation policy It's important for any cloud provider to provide a strong data-ownership policy. Ours is pretty simple: it’s your data. In the event that we need to part ways, here is how our off-boarding process…
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Migration
Higher Logic Vanilla (Vanilla) offers full, professional migration services from nearly any other community platform. If you provide the data, we’ll figure out how to make it work in Vanilla. 📝 NOTE: The process below assumes you will provide a database dump. We also perform API-based migrations from cloud services when…
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Staging Site
All Business, Corporate and Enterprise plans include a ‘staging’ forum, which can usually be found at yoursite.vanillastaging.com. This staging forum is intended for testing - try out a new theme, implement SSO before bringing it to your production forum, use an add-on, or test out new code in a pocket. Vanilla will also…
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Support
Cloud SupportWe provide professional support exclusively for Higher Logic Vanilla (Vanilla) cloud customers. Vanilla Support agents actively monitor our ticketing queue from 12:00am to 8:00pm ET, Monday through Friday.On weekends, a rotation schedule has agents checking the ticketing queue for emergency issues.Open-Source…
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Support - Submit a Request
The Higher Logic Vanilla Customer Support Team is your point of contact for questions, supplementary resources, and support-related issues. Before submitting a request, we encourage you to first: Check our knowledge base for product information Check our Support Community for general questions Submit a request if you have…