If your Higher Logic Vanilla (Vanilla) community is experiencing issues and you have verified that the cause is not in your environment, visit the Vanilla Forums Status page, https://status.vanillaforums.com/.
Status information
The upper part of the page has "charts" that reflect the current and historical status of Vanilla servers, systems, and services.
The charts on the page are grouped by region and clearly display the current operational status of:
- Corporate- and Enterprise-plan servers,
- Webhooks and Queue Systems, and
- other associated services.
The vertical status bars represent the days of the current 90-day period.
On the page you can:
- Hover on a status bar to display the status details for that day.
- Hover on a question mark icon (?) to display information about that service.
- Click a plus sign icon (+) to expand the group and display individual plan-based charts for that regional server or operational details for the selected service.
- All operational statuses reflect the status of the most degraded component of the service.
⚠️ IMPORTANT: If there is an issue, rest assured that we are investigating it, working to correct it, and will provide updates and information on this page as quickly as possible.
✅ TIP: You can "subscribe" to this page in order to be automatically notified when updates (e.g., new incidents, resolved incidents) are posted to this page. Refer to Subscribe to updates, below, to learn how.
Historical uptime
You can click the View historical uptime link to access the Uptime tab (described later in this article) of the Incident History page.
Subscribe to updates
On the main status page, you can subscribe to get real-time status updates by one of several methods.
📝 NOTE: Higher Logic encourages all customers to subscribe to this page in order to receive updates as they're posted. This keeps you informed and mitigates case-creation, thereby allowing us to focus on remediating the issue.
1. In the upper right of the page, click SUBSCRIBE TO UPDATES.
2. Click a subscription-type icon to input your contact details as described below the image.
- Envelope icon, specify your email address, and click SUBSCRIBE VIA EMAIL.
- Telephone icon, specify your mobile phone number, and click SUBSCRIBE VIA TEXT MESSAGE.
- This option triggers text-message notifications, not phone calls.
- Slack icon and click SUBSCRIBE VIA SLACK.
- Code icon, specify your webhook URL and fallback email address, and click SUBSCRIBE.
- Bird icon and then choose to either follow @vanillaops or view our profile (https://twitter.com/vanillaops) on X.
- Conversation bubble icon to visit our Success Community site.
- Feed icon and then choose either Atom Feed or RSS Feed to open a new tab that contains the feed code.
- X to close the dialog.
A confirmation message is sent to the contact point (your email address, your phone number, etc.) that you specified in the SUBSCRIBE dropdown.
3. Confirm your subscription.
📝 NOTE: You must confirm your subscription in order to receive status updates.
Unsubscribe from updates
After subscribing to status updates, you can unsubscribe from the updates only via the method by which you are subscribed.
For example:
- Click Unsubscribe at the bottom of a status-update email message.
- Reply STOP to a status-update text message.
📝 NOTE: Each "unsubscribe" option is unique to the notification method.
Past Incidents
The Past Incidents section provides a chronological, daily "status report."
📝 NOTE: Updates to current issues are posted in this section.
The following image shows a logged incident and the succession of updates. The most recent updates are at the top of the list.
- Below the list, click Incident History to access the Incident History page.
Incident History
The page defaults to the Incidents tab which displays a three-month history, starting with the current month. The Uptime tab is described below.
Incidents tab
- Click the left (<) and right (>) arrows at the top-right to view other three-month histories.
- Click an incident title to open the incident-specific details page (or right-click to open the page in a new tab).
- Click Current Status (lower-left) to access the main status page.
Uptime tab
This page presents a graphical-calendar representation of daily statuses for the current three-month period.
- Click the left (<) and right (>) arrows at the top-right to view other three-month periods.
- Click the dropdown to choose a regional server.
- Hover on a day to display the status details for that day.
- Below the calendars, click Current Status to return to the main status page.
