-
A Guide to Vanilla Knowledge
Vanilla Knowledge is a feature that you can use to create custom knowledge bases in and for your Higher Logic Vanilla (Vanilla) community. Highlights Vanilla gives you the ability to: create either of two types of knowledge base ( KB ) to ensure you can offer whichever better suits the needs of your community. Refer to…
-
Change a Knowledge Base Source Locale
Every Vanilla knowledge base (KB) has a default language; this is called its Source Locale. All categories and articles in a KB will display in the language that is set by the Source Locale. This article describes how to change a ("target") KB's Source Locale. ⚠️ IMPORTANT: Read this article BEFORE you change a KB's…
-
Knowledge Base Migrations to Vanilla
The Vanilla Knowledge feature is the perfect complement to your Vanilla community because you can use it to host content right in your community. You can create your own knowledge bases and then populate them with staff-written articles, converted community posts, and migrated external content. 📝 NOTE: This article…
-
Knowledge Base Permissions
📝 NOTE: This feature was made available with the 2020.005 release. In your Higher Logic Vanilla (Vanilla) community, it's important that you control who can add content in your knowledge bases (KBs) and who can manage (e.g., edit, delete) that content. Vanilla provides two sets of permissions that you can use…
-
Translating Knowledge Base Articles
📝 NOTE: This feature requires that the Product Integration option be enabled. Prep - link subcommunities to knowledge bases Knowledge bases (KBs) can be linked to subcommunities through a shared product. In order to do so, you have to: enable the Product Integration setting, link a subcommunity to a product, and select the…
-
Universal Content in Knowledge Bases
📝 NOTE: This feature was made available with the 2020.005 release. Vanilla Knowledge Bases (KBs) have a Universal Content setting that enables you to configure a KB such that its content is searchable and viewable from multiple knowledge bases. Benefits of Universal Content Universal Content makes it easy to: share content…