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Configuring Email Appearance
You can choose between sending plaintext or HTML emails. HTML emails can include colors, images and other styling while plaintext emails are just plain text. HTML emails can be enabled or disabled from the dashboard by navigating to the ‘Email’ link in the panel. From there, you can also preview an email, send test emails…
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Cookies Used in Vanilla
One of our software's fundamental principles is not collecting or storing personal information that isn't central to the platform's functionality, and that extends to our use of cookies. We do not foresee this changing. NOTE: Any major functional changes to our cookies policy and use will appear in our release notes.…
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Dates, Timestamps, & Time Zones
Can I set a default time zone? No. By default, dates and times use a logged-in user's time zone, as set on their device. However, this can be set by Vanilla Support. To do so: Select your time zone from this list, http://www.php.net/manual/en/timezones.php. Send an email message to Vanilla Support,…
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Email Deliverability
In your Vanilla community, email is an essential tool for communicating with your members. It may get overlooked as a feature, but there are some important aspects of email and email settings that are important to note. Outgoing Email settings Before you launch your community, review your Outgoing Email settings. Access…
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Leaderboards
🛑 IMPORTANT: The information in this article has been updated and relocated. To learn about Leaderboards and customizing and placing Leaderboard widgets on pages in your community, see:
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Privacy & Consent
More and more jurisdictions in the world have requirements regarding the handling of users' personal data, known as personally identifiable information or PII. Because of this, you may need to prompt your users to consent or decline to being tracked. In addition to the typical practice of tracking via cookies, there's only…
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Providing Network Data for Troubleshooting
If you find yourself reporting a network issue to Vanilla Support (for example, repeated "Page not Found" issues), you can increase your chances of having your problem resolved quickly by providing a network trace. A network trace is a record of all the hops and requests your browser made leading up to where you received…
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Search Engine Optimization (SEO)
In this article, we'll examine each of the industry standard, vetted principles Higher Logic Vanilla (Vanilla) employs to improve the discoverability of your site and its content. Curation Having a team dedicated to the curation of your Vanilla community is critical to its success. Concisely edited discussion titles,…
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Set up your Custom Domain
When setting up a new Higher Logic Vanilla (Vanilla) community, customizing its web address (URL) is an important step. We recommend giving your Vanilla community its own home on a subdomain of the primary domain you use for your web presence. For example, if your main website is example.com, you should use an address…
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Setting up Custom SSL (HTTPS) with Vanilla Cloud
All Vanilla Cloud communities are automatically protected by Secure Sockets Layer (SSL) from the moment they're created. We have partnered with Cloudflare to offer simple SSL certificate issuing services to all of our customers. This means that we’re able to automatically issue SSL certificates for your community on your…