Providing Network Data for Troubleshooting - HL Vanilla Community
<main> <article class="userContent"> <p>If you find yourself reporting a network issue to Vanilla Support (for example, repeated "Page not Found" issues), you can increase your chances of having your problem resolved quickly by providing a <strong>network trace</strong>. </p><ul><li>A network trace is a record of all the hops and requests your browser made leading up to where you received an error. You can do this by generating an <strong>HAR file.</strong></li></ul><p>HAR stands for HTTP Archive format. It is a JSON-formatted text file for the logging of a web browser's interaction with a site. Most modern browsers can generate one.</p><p>Here's how to generate and download an HAR file using <strong>Chrome</strong>:</p><ol><li>Right click the page and select <strong>Inspect </strong>from the popup menu.</li><li>A console window will open attached to your browser window. Click the <strong>Network</strong> tab.</li><li>Check the <strong>Preserve Log</strong> and <strong>Disable Cache</strong> boxes.</li><li>Navigate through the various steps leading up to where you are receiving the error.</li><li>When you get to the point that fails, click the <strong>down arrow</strong> icon highlighted below to download the activity as a HAR file.</li></ol><div class="embedExternal embedImage display-small float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6030677/uploads/3CSXW15ZD8GA/retrieve-data-1.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6030677/uploads/3CSXW15ZD8GA/retrieve-data-1.png" alt="retrieve_data-1.png" height="485" width="450" loading="lazy" data-display-size="small" data-float="none"></img></a> </div> </div> <div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6030677/uploads/S460J98JCCD3/retrieve-data-2.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6030677/uploads/S460J98JCCD3/retrieve-data-2.png" alt="retrieve_data-2.png" height="334" width="1036" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p> </article> </main>