Providing Network Data for Troubleshooting - Vanilla Success
<main> <article class="userContent"> <p>If you find yourself reporting a network issue to Vanilla Support (for example, repeated "Page not Found" issues) you can increase your chances of having your problem solved quickly and successfully by providing a <strong>network trace</strong>. A network trace is a record of all the hops and requests your browser made leading up to where you received an error. You can do this by generating a <strong>HAR file.</strong></p><p>HAR stands for HTTP Archive format. It is a JSON-formatted text file for logging of a web browser's interaction with a site. Most modern browsers can generate one. Here is how to generate and download an HAR file using Chrome Desktop.</p><ul><li>"right" click on the page before they start the sign in process.</li><li>Choose "Inspect".</li><li>A console window will open attached to your browser window. Choose "Network".</li><li>Check "Preserve Log" and "Disable Cache".</li><li>Navigate through the various steps leading up to where you are receiving an error.</li></ul><p>When you get to the point that fails Click on the Down Arrow in the same menu as "Preserve Log" and "Disable Cache" to download the activity as a HAR file.</p><p><br></p><a href="https://us.v-cdn.net/6030677/uploads/290/Screen Shot 2020-05-11 at 3.50.57 PM.png" data-embedjson="{"url":"https:\/\/us.v-cdn.net\/6030677\/uploads\/290\/Screen Shot 2020-05-11 at 3.50.57 PM.png","name":"Screen Shot 2020-05-11 at 3.50.57 PM.png","type":"image\/png","size":776528,"width":1010,"height":712,"mediaID":799,"dateInserted":"2020-05-11T20:57:29+00:00","insertUserID":47,"foreignType":"embed","foreignID":47,"embedType":"image"}" class="embedLinkLoader" rel="nofollow noreferrer ugc"> https://us.v-cdn.net/6030677/uploads/290/Screen Shot 2020-05-11 at 3.50.57 PM.png <svg class="embedLinkLoader-failIcon" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 16 16"><title>There was an error displaying this embed.</title><circle cx="8" cy="8" r="8" style="fill: #f5af15"></circle><circle cx="8" cy="8" r="7.5" style="fill: none;stroke: #000;stroke-opacity: 0.122"></circle><path d="M11,10.4V8h2v2.4L12.8,13H11.3Zm0,4h2v2H11Z" transform="translate(-4 -4)" style="fill: #fff"></path></svg></a> <a href="https://us.v-cdn.net/6030677/uploads/791/Screen Shot 2020-05-11 at 3.46.02 PM.png" data-embedjson="{"url":"https:\/\/us.v-cdn.net\/6030677\/uploads\/791\/Screen Shot 2020-05-11 at 3.46.02 PM.png","name":"Screen Shot 2020-05-11 at 3.46.02 PM.png","type":"image\/png","size":209923,"width":640,"height":336,"mediaID":800,"dateInserted":"2020-05-11T20:58:03+00:00","insertUserID":47,"foreignType":"embed","foreignID":47,"embedType":"image"}" class="embedLinkLoader" rel="nofollow noreferrer ugc"> https://us.v-cdn.net/6030677/uploads/791/Screen Shot 2020-05-11 at 3.46.02 PM.png <svg class="embedLinkLoader-failIcon" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 16 16"><title>There was an error displaying this embed.</title><circle cx="8" cy="8" r="8" style="fill: #f5af15"></circle><circle cx="8" cy="8" r="7.5" style="fill: none;stroke: #000;stroke-opacity: 0.122"></circle><path d="M11,10.4V8h2v2.4L12.8,13H11.3Zm0,4h2v2H11Z" transform="translate(-4 -4)" style="fill: #fff"></path></svg></a> <a href="https://us.v-cdn.net/6030677/uploads/136/Screen Shot 2020-05-11 at 3.51.17 PM.png" data-embedjson="{"url":"https:\/\/us.v-cdn.net\/6030677\/uploads\/136\/Screen Shot 2020-05-11 at 3.51.17 PM.png","name":"Screen Shot 2020-05-11 at 3.51.17 PM.png","type":"image\/png","size":94519,"width":1118,"height":294,"mediaID":801,"dateInserted":"2020-05-11T20:58:14+00:00","insertUserID":47,"foreignType":"embed","foreignID":47,"embedType":"image"}" class="embedLinkLoader" rel="nofollow noreferrer ugc"> https://us.v-cdn.net/6030677/uploads/136/Screen Shot 2020-05-11 at 3.51.17 PM.png <svg class="embedLinkLoader-failIcon" xmlns="http://www.w3.org/2000/svg" viewbox="0 0 16 16"><title>There was an error displaying this embed.</title><circle cx="8" cy="8" r="8" style="fill: #f5af15"></circle><circle cx="8" cy="8" r="7.5" style="fill: none;stroke: #000;stroke-opacity: 0.122"></circle><path d="M11,10.4V8h2v2.4L12.8,13H11.3Zm0,4h2v2H11Z" transform="translate(-4 -4)" style="fill: #fff"></path></svg></a> <p><br></p> </article> </main>