Providing Network Data for Troubleshooting

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Providing Network Data for Troubleshooting - Vanilla Success

If you find yourself reporting a network issue to Vanilla Support (for example, repeated "Page not Found" issues) you can increase your chances of having your problem solved quickly and successfully by providing a network trace. A network trace is a record of all the hops and requests your browser made leading up to where you received an error. You can do this by generating a HAR file.

HAR stands for HTTP Archive format. It is a JSON-formatted text file for logging of a web browser's interaction with a site. Most modern browsers can generate one. Here is how to generate and download an HAR file using Chrome Desktop.

"right" click on the page before they start the sign in process.
Choose "Inspect".
A console window will open attached to your browser window. Choose "Network".
Check "Preserve Log" and "Disable Cache".
Navigate through the various steps leading up to where you are receiving an error.

When you get to the point that fails Click on the Down Arrow in the same menu as "Preserve Log" and "Disable Cache" to download the activity as a HAR file.

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