The Help Centre Home widget allows you to feature a Knowledge Base Help Center on another page of your community (such as your homepage).
Note: you can only feature Help Center style KBs, not guides. To learn more about the difference please see our KB Training doc.
A maximum of five articles per KB category will display in the widget (the “Terriers” category in the image below has six articles but only five are displayed):
Setting up Help Center Home Widget:
To add this widget to your site you will first need to set up your Help Center style KBs and add in some articles.
Once this is done, you can head to your dashboard > settings > pockets page.
Click the “Add Pocket” button to get started.
Add a Name to your pocket so you can remember what this pocket is for.
Select “Help Center Home” as the pocket Type
Once you have selected the pocket Type, the rest of the content section will readjust so you only have one more field to complete:
Select which knowledge base you would like to showcase (the various Help Center style options should appear. If the KB you want doesn’t appear - double check that it is not set up as a Guide).
Next you will have to set the Placement & Conditions of the pocket, see more on working with pockets.
Tip: make sure that you try out various locations on your staging site to decide which looks best before setting it up on your production site.
The Help Centre Home Widget inherits the Global Styles from the Theme Editor. There is currently no way to affect them separately.
- The colour of the background will be inherited from the Global Styles Background setting
- The colour of the KB category title and links to articles will be inherited from the Global Styles Text settings
- The colour of the “View all” link will be inherited from the Global Styles Links setting