Once your community becomes quite active, as a moderator, you might run into scenarios where you need to merge two discussions or create a new discussion from a comment which might not belong.The Split/Merge functionality within Vanilla makes it very simple.
Split / Merge is an addon that can be enabled at all plan levels.
It's also recommended to enable checkboxes on discussions when using these features. You can turn this on in your dashboard - settings - posting:
The reason you may want to merge a discussion is that they may be similar in nature, and the issues or topic would be best served being dealt with together. To merge two discussions, you simply select the two (or more discussions) you wish to merge together.
Please note: Merge is not compatible with the Foundation Layout for discussion pages, you must use Modern Layout or Table Layout.
After you have selected both discussions, you will get a notification in the lower left (also known as a growl). It looks like the following:
If you select merge, you will see the following pop-up which will combine both discussions into one:
Merging 2 discussions on different pages
If you need to merge 2 discussions that are on different pages of the community, you can do that!
The pop up in the bottom right corner will stay until you've found all the discussions you want to merge together:
You can select many different discussions and merge them together if you like:
However, this will only apply to the window/tab you are currently in, you cannot (at this time) merge discussions in 2 different windows/tabs.
Splitting a Discussion
Sometimes, as moderator, you may come across a discussion which may be better off as it's own unique discussion thread. If you run into this scenario, you can use the split function. To use it, select the specific comment(s) you wish to split using the checkbox on the top right corner of the comment:
Once again you will get a small notification in the lower left, that looks like the following:
Once you click split, you will be given the option in a pop-up to create a new discussion:
Now you can create a new discussion with a new topic title from the split comment. This allows the original discussion thread to stay on topic.
To split a discussion, the mod or admin will require the
Delete.Comment permission for the category that the comment is being split from, and the
Add.Discussion permission for the category that the new discussion will be created in.
To merge a discussion, the mod or admin will require the
Delete.Discussion permission for the category that the discussion was posted in and the
Add.Comment permission for the category that houses the discussion it will be merged with.
When merging discussions, it's important to note that this action only merges the original post and comments - not page views.
If you have two discussions listed in the 'Advanced Analytics' tab of your Dashboard under 'Discussions With Most Views,' and you decide to merge them then you can expect to see both discussions still listed as separate data-points in that display module. This is to maintain an accurate count of pageviews.
In this scenario, clicking on either from that module will link to the same discussion - unless you opted to not create a redirect link, in which case, the 'merged' discussion will serve a 'Page Not Found' message.
The reverse can be expected when splitting a discussion. When a discussion is split, only the 'original' discussion keeps the pageviews - the discussion created from the split will be treated as a new discussion.