Advanced Analytics - HL Vanilla Community
<main> <article class="userContent"> <h3 data-id="replaced-by-the-new-analytics-experience-in-2021.022-release."><strong> </strong><span class="safeEmoji nativeEmoji">⚠️</span> Replaced by the new Analytics Experience in <a href="https://success.vanillaforums.com/kb/articles/435-release-2021-022" rel="nofollow noreferrer ugc">2021.022 release</a>. <span class="safeEmoji nativeEmoji">⚠️</span></h3><h2 data-id="advanced-analytics-overview">Advanced Analytics Overview</h2><p> Advanced Analytics, available on certain plans as an add-on, give you further insights into your community.</p><p><br></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6030677/uploads/001/AUYBSSQINYGM.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6030677/uploads/001/AUYBSSQINYGM.png" alt="image.png" height="588" width="900" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p><br></p><ul><li><strong>Metrics:</strong> A single number that quantify something for the selected date range.</li><li><strong>Leaderboards:</strong> Tables showing the ranking of specific items for the selected date range. The “previous” rankings are calculated using the rankings of the previous date range.</li><li><strong>Graphs:</strong> Line, Area, Pie chart and Bar graphs use the selected date range to group the fetched information. Pie charts represent multiple values for the entire selected date range.</li></ul><h2 data-id="analytics-sections">Analytics Sections</h2><h3 data-id="engagement">Engagement</h3><h4 data-id="metrics">Metrics</h4><ul><li><strong>Posts Positivity Rate:</strong> Number of posts having a positive reaction divided by the number of posts having a negative reaction.</li><li><strong>Average Time to First Comment:</strong> Average amount of time it took for discussions to have their first comment.</li></ul><h4 data-id="leaderboards">Leaderboards</h4><ul><li><strong>Members by Accumulated Reputation:</strong> Members in order of the highest sum of reputation point accumulated.</li><li><strong>Discussions with Most Comments:</strong> Discussions in order of the highest number of comments received.</li><li><strong>Discussions with Most Positive Reactions:</strong> Discussions in order of the highest sum of positive reactions received.</li><li><strong>Discussions with Most Negative Reactions:</strong> Discussions in order of the highest sum of negative reactions received. <em>This leaderboard will only be displayed if negative reactions are in use.</em> </li></ul><h4 data-id="graphs">Graphs</h4><ul><li><strong>Participation Rate:</strong> Number of unique members that viewed a page on the forum vs the number of visits by unique users.</li><li><strong>Sentiment Ratio:</strong> Number of posts having a positive reaction vs the number of posts having a bad reaction.</li><li><strong>Visits per Active User:</strong> Number of visits divided by the number of <a href="https://success.vanillaforums.com/kb/articles/38-advanced-analytics#analytics-lexicon" rel="nofollow noreferrer ugc">active users</a>.</li><li><strong>Average Posts per Active User:</strong> Average number of created posts grouped by <a href="https://success.vanillaforums.com/kb/articles/38-advanced-analytics#analytics-lexicon" rel="nofollow noreferrer ugc">active users</a>.</li><li><strong>Average Comments per Discussion:</strong> Average number of created comments grouped by discussions.</li><li><strong>Average Posts per Active Users:</strong> Number of posts divided by the number of <a href="https://success.vanillaforums.com/kb/articles/38-advanced-analytics#analytics-lexicon" rel="nofollow noreferrer ugc">active users</a>.</li></ul><h3 data-id="traffic">Traffic</h3><h4 data-id="metrics-1">Metrics</h4><ul><li><strong>Page views:</strong> Number of pages viewed.</li><li><strong>Active Users:</strong> Number of <a href="https://success.vanillaforums.com/kb/articles/38-advanced-analytics#analytics-lexicon" rel="nofollow noreferrer ugc">active users</a>.</li><li><strong>Visits:</strong> Number of visits. <em>Including guests.</em></li></ul><h4 data-id="leaderboards-1">Leaderboards</h4><ul><li><strong>Discussions with Most Views:</strong> Discussions in order by the highest number of accumulated views.</li></ul><h4 data-id="graphs-1">Graphs</h4><ul><li><strong>Active Users:</strong> Number of users that logged in to the community.</li><li><strong>Visits:</strong> Number of visits. <em>Including guests.</em></li><li><strong>Unique Visits by Role Type:</strong> Number of visits, from registered users, grouped by <a href="https://docs.vanillaforums.com/help/analytics/advanced-analytics/#role-type" rel="nofollow noreferrer ugc">role types</a>.</li><li><strong>Page Views:</strong> Number of total page views.</li><li><strong>New Users:</strong> Number of all new registrants to the community.</li></ul><h3 data-id="posting">Posting</h3><h4 data-id="metrics-2">Metrics</h4><ul><li><strong>Discussions:</strong> Number of discussions created.</li><li><strong>Comments:</strong> Number of comments created.</li><li><strong>Contributors:</strong> Number of unique members who created a post.</li></ul><h4 data-id="leaderboards-2">Leaderboards</h4><ul><li><strong>Users with Most Posts:</strong> Members in order by the highest number of post created.</li><li><strong>Users with Most Discussions:</strong> Members in order by the highest number of discussions created.</li></ul><h4 data-id="graphs-2">Graphs</h4><ul><li><strong>Discussions</strong>: Number of discussions created.</li><li><strong>Comments</strong>: Number of comments created.</li><li><strong>Posts</strong>: Number of posts created.</li><li><strong>Posts by Type</strong>: Number of created posts grouped by <a href="https://docs.vanillaforums.com/help/analytics/advanced-analytics/#post-type" rel="nofollow noreferrer ugc">post type</a>.</li><li><strong>Posts by Category</strong>: Number of created posts grouped by categories.</li><li><strong>Posts by Role Type</strong>: Number of created posts grouped by <a href="https://docs.vanillaforums.com/help/analytics/advanced-analytics/#role-type" rel="nofollow noreferrer ugc">role types</a>.</li><li><strong>Contributors</strong>: Number of distinct members having created a post.</li><li><strong>Contributors by Category</strong>: Number of distinct members, having created a post, grouped by categories.</li><li><strong>Contributors by Role Type</strong>: Number of distinct members, having created a post, grouped by <a href="https://docs.vanillaforums.com/help/analytics/advanced-analytics/#role-type" rel="nofollow noreferrer ugc">role types</a>.</li></ul><h3 data-id="qa">Q&A</h3><p><em>When multiple lines are displayed, the series are stacked, i.e. the values on the Y axis are a cumulative total for each point.</em></p><h4 data-id="metrics-3">Metrics</h4><ul><li><strong>Questions Asked:</strong> Number of questions asked.</li><li><strong>Questions Answered:</strong> Number of questions answered. <em>Questions created outside of the time range are included.</em></li><li><strong>Answers Accepted:</strong> Number of answers accepted. <em>An answer can be accepted by either the creator of the question or a moderator/administrator.</em></li><li><strong>Average Time to Answer:</strong> Average amount of time it took for questions to have their first answer. <em>Questions that have no answers are not counted.</em></li><li><strong>Average Time to Accept:</strong> Average amount of time it took for questions to have an accepted answer. <em>Questions without an accepted answer are not counted.</em></li></ul><h4 data-id="leaderboards-3">Leaderboards</h4><ul><li><strong>Questions with Most Views:</strong> Questions in order by the highest number of accumulated views.</li><li><strong>Users with Most Answers:</strong> Members in order by the highest number of answers created.</li><li><strong>Users with Most Accepted Answers:</strong> Members in order by the highest number of answers created and then accepted as the best answer.</li></ul><h4 data-id="graphs-3">Graphs</h4><ul><li><strong>Questions Asked:</strong> Number of questions created.</li><li><strong>Questions Answered:</strong> Number of questions having at least one answer.</li><li><strong>Accepted Answers</strong>: Number of answers accepted.</li></ul><h2 data-id="analytics-lexicon">Analytics Lexicon</h2><ul><li><strong>Active User:</strong> is the total number of unique signed-in users who have made at least one page view in a particular time span. Guests (users who are not signed in) are not included.</li><li><strong>Post Type:</strong> The post types are; discussion and comments.</li><li><strong>Role Type:</strong> There are 4 existing <a href="https://docs.vanillaforums.com/help/analytics/advanced-analytics/#role-type" rel="nofollow noreferrer ugc">role types</a> and they match the highest permission level that a user has.</li><li><strong>admin:</strong> Administrator -> Garden.Settings.Manage</li><li><strong>cm:</strong> Community Manager -> Garden.Community.Manage</li><li><strong>mod:</strong> Moderator -> Garden.Moderation.Manage</li><li><strong>member:</strong> Everyone else</li></ul><h2 data-id="questions-answered-difference-total-count-the-chart-user-leaderboard">Questions Answered Difference Total Count / The Chart / User Leaderboard</h2><p><em>Why is there a difference between Total of Question Answered and the chart?</em></p><p><br></p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6030677/uploads/GB5KSE7K2UKZ/screen-shot-2020-05-27-at-11-43-25-am.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6030677/uploads/GB5KSE7K2UKZ/screen-shot-2020-05-27-at-11-43-25-am.png" alt="Screen Shot 2020-05-27 at 11.43.25 AM.png" height="162" width="254" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6030677/uploads/Y2RHVWYSDOQR/screen-shot-2020-05-27-at-11-43-36-am.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6030677/uploads/Y2RHVWYSDOQR/screen-shot-2020-05-27-at-11-43-36-am.png" alt="Screen Shot 2020-05-27 at 11.43.36 AM.png" height="546" width="1218" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <p>To get the number of questions answered, we're querying unique discussions that have received a comment ("answer") within a time frame. It isn't counting "accepted answers", just "answers". It's very possible for the same discussion to receive answers over several days. When we get the unique discussions for a whole week, each discussion is only counted one time for that week. When we see the breakdown per day, each discussion will only be counted one time, per day, but it is very possible for the same discussion to be represented across multiple days.</p><p>For example: "My Discussion" gets answers Monday through Friday. For the sake of simplicity, let's say it's the only question that gets any answers. For the daily breakdown, we'll see one question being answered every day. If I add those up, it'll be 5 (Monday-Friday, 1 question answered). If I look at the total "Questions Answered" metric for that week, it'll be 1, because only one unique question actually received any answers. Neither total is wrong.</p><p>This is the same for the users leaderboard. A question can be answered by multiple users. One user getting credit for answering a question doesn't mean no other users get credit for answering that question. There's an overlap. In the client's example, one dedicated user commented on 134 of the 195 questions that week. The next user commented on 99 of the 195 questions. It is very likely they commented on ("answered") many of the same questions.</p><h2 data-id="page-views">Page Views</h2><p><em>The page views shown on certain posts does not align with the page views I'm seeing in the Analytics tab.</em></p><p>To help optimize site performance, page views are only adjusted on posts every ten views that the post receives. This can lead to situations where a post looks like it only has ten views but 15 comments. </p><p>The Advanced Analytics tab in the Dashboard show more accurate numbers for page views. </p><h2 data-id="data-time-zones">Data & Time Zones</h2><p>When looking at the analytics for a certain day, these analytics are based on a 24-hour period in that user's timezone. A user looking at the data for yesterday will see the data from midnight to midnight in their timezone. Because of this, two users from different time zones looking at data for the same time period may see different numbers. </p> </article> </main>