One new feature of the Analytics Dashboard release is the addition of "insights" in several places in the community. Insights are aptly named because they provide a quick and convenient look into engagement analytics in the community.
This article describes:
- the insights,
- the information that they provide, and
- how to access them.
User insights
User insights provide analytics data for a specific user's activity in the community.
These insights are accessed from User Cards and user profiles.
User profile examples
On any user profile, you can either:
- select Analytics from options dropdown.
- click Check Analytics Data under the row of analytics boxes.
User Card example
- On any user card, click Check Analytics Data.
View the analytics data
After any of these actions, you're automatically redirected to the Analytics tab of the Dashboard where:
- the name of the user displays at the top of the page and
- the analytics that display are unique to this user.
The page is populated with various charts and scorecards that provide analytics data on the individual user's contributions and engagement in your community, including:
- Number of visits
- Discussions viewed and participated
- Questions asked and answered
- Ideas added or upvoted
- Articles viewed
- Reactions added and received
- Points earned
Discussion insights
Discussion insights provide analytics data on how many users are engaging with the post.
These insights are accessed from a discussion by selecting Analytics from its ellipsis (...) menu.
You're automatically redirected to the Analytics tab of the Dashboard where:
- the name of the discussion displays at the top of the page and
- the analytics that display are unique to this discussion.
The page is populated with various charts and scorecards that provide analytics data on community users' engagement with the discussion. The analytics include:
- Viewers
- Page views
- Participants
- Users reacting
- Participation by Role type
Article insights
Article insights provide analytics data on who is viewing your content and whether it's considered helpful.
These insights are accessed from a Knowledge Base article by selecting Analytics from its ellipsis (...) menu.
You're automatically redirected to the Analytics tab of the Dashboard where:
- the name of the article displays at the top of the page and
- the analytics that display are unique to this article.
The page is populated with various charts and scorecards that provide analytics data on community users' engagement with the article, including:
- Page views
- Page views by Role type
- Article feedback (i.e., was this article helpful?)
Dashboard options
By design, Insights are intended to provide just a quick view of the more sought-after metrics in a Vanilla community. Because of this, there are only a few options on the Dashboard page.
On the page, you can:
- change the date range from the default (the past 30 days),
- change the sort order of some columns, and
- download a .CSV file of any chart.
📝 NOTE: The download files are named with the name of the chart and the date range, as in Discussions Viewed - 25 Jul 2023 - 24 Aug 2023.csv, but you can rename a file when you save it.
