How Site Visits Are Determined - HL Vanilla Community
<main> <article class="userContent"> <p>In the <strong>About </strong>section of a user's profile, their <strong>total number of visits </strong>and <strong>last active date </strong>is provided. </p><div class="embedExternal embedImage display-medium float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6030677/uploads/69QS447JRXR0/visits-on-profile-example.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6030677/uploads/69QS447JRXR0/visits-on-profile-example.png" alt="visits_on_profile_example.png" height="481" width="534" loading="lazy" data-display-size="medium" data-float="none"></img></a> </div> </div> <p><strong>Visits </strong>are a "fuzzy statistic" that can't ever be 100% accurate because we have no way of knowing whether a person is actively using their device. With that said, a visit is calculated when a user is "away from the site" for at least 20 minutes, meaning:</p><ol><li>If the user closes the site, they will be considered away so the next time they browse to the site a new visit may be incremented.</li><li>If the user leaves the site open in their browser, they will be considered away if the site isn't their active tab. This is to account for users who may have a long discussion open for more than 20 minutes. If you leave your browser open over night, you likely won't trigger a new visit.</li></ol><p>This methodology is a heuristic that attempts to balance accuracy against the reality that people often leave browser tabs open for hours or even days at a time.</p> </article> </main>