SSO To Zendesk - Vanilla Success
<main> <article class="userContent"> <p>Vanilla's SSO to Zendesk addon lets you sign in to a Zendesk support site from Vanilla. This is a good way to allow your customers to get community support in Vanilla while also seeing a list of private support tickets in Zendesk. In order to use this addon you'll need to configure both Zendesk and Vanilla, as well as add a link in your Vanilla theme.</p><h2 data-id="configuring-zendesk">Configuring Zendesk</h2><p>You'll first want to configure JWT authentication in Zendesk. Most of the information you are going to find is in Zendesk's <a href="https://success.vanillaforums.com/kb/articles/98-jwt-json-web-token-sso" rel="nofollow noreferrer ugc">Enabling JWT (JSON Web Token) single sign-on</a> article. You'll need to fill in some information about your Vanilla site here:</p><ul><li><strong>Remote Login URL</strong>: Enter <code class="code codeInline" spellcheck="false" tabindex="0">https://yourvanillasite.com/entry/sso-to-zendesk</code></li><li><strong>Remote Logout URL</strong>: Enter <code class="code codeInline" spellcheck="false" tabindex="0">https://yourvanillasite.com/entry/signout</code></li></ul><p>That should be all you need to configure. Just make sure you remember the following:</p><ul><li>Take a copy of the secret that is generated in Zendesk. If you don't you can't get it back and will have to generate another one.</li><li>You need to enable JWT SSO in Zendesk for team members and/or end users. The process is in the article.</li></ul><h2 data-id="configuring-vanilla">Configuring Vanilla</h2><p>In order to configure Vanilla you'll need to do the following:</p><ol><li>Enable the <strong>SSO To Zendesk</strong> addon in your dashboard.</li><li>Fill out the settings in the addon's settings page.</li><li>Once the addon is enabled and configured the functionality is enabled. You may want to add a link to Zendesk in your menu or quick links. To do this you want to use the URL: <code class="code codeInline" spellcheck="false" tabindex="0">https://yourvanillasite.com/entry/sso-to-zendesk</code> . That URL kicks off the SSO.</li></ol> </article> </main>