SSO to Zendesk - Vanilla Success
<main> <article class="userContent"> <p><strong>Higher Logic Vanilla (Vanilla)</strong> includes an <strong>SSO to Zendesk</strong> addon that enables users to sign in to a Zendesk support site from your Vanilla community. </p><ul><li>This is a great way to let users receive community support in Vanilla while also seeing a list of private support tickets in Zendesk. </li><li>To use this addon, you'll need to configure Vanilla and Zendesk, <em>and</em> add a link in your Vanilla theme.</li></ul><h2 data-id="configure-zendesk">Configure Zendesk</h2><p>First, you need to configure <strong>JSON web token (JWT)</strong> authentication in Zendesk. Most of the information you are going to find is in the <a href="https://success.vanillaforums.com/kb/articles/98-jwt-json-web-token-sso" rel="nofollow noreferrer ugc">JSON Web Token SSO</a> article. You'll need to fill in some information about your Vanilla site here:</p><ul><li><strong>Remote Login URL</strong>: Enter <code class="code codeInline" spellcheck="false" tabindex="0">https://yourvanillasite.com/entry/sso-to-zendesk</code></li><li><strong>Remote Logout URL</strong>: Enter <code class="code codeInline" spellcheck="false" tabindex="0">https://yourvanillasite.com/entry/signout</code></li></ul><p>In addition, make sure to:</p><ul><li>Keep a copy of the <strong>secret</strong> that's generated in Zendesk. If you don't, you can't get it back and will have to generate another one.</li><li>Enable JWT SSO in Zendesk for team members and/or end users. The process is in the article.</li></ul><h2 data-id="configure-vanilla">Configure Vanilla</h2><p>Complete the following steps to configure Vanilla:</p><ol><li>Enable the <strong>SSO To Zendesk</strong> addon in your Dashboard, on the <strong>Settings > Addons > Addons</strong> page.</li><li>On the same page, click the addon's <strong>settings icon</strong> to access and configure its settings.</li><li>Once the addon is enabled and configured, the functionality is enabled. You may want to add a link to Zendesk in your menu or quick links. To do this, use the following URL to kick off the SSO: <code class="code codeInline" spellcheck="false" tabindex="0">https://yourvanillasite.com/entry/sso-to-zendesk</code></li></ol> </article> </main>