Purpose: Provide guidelines and space for building a product feedback and innovation
strategy that leverages community insights effectively.
- How do members currently share feedback?
Identify where and how members share product ideas, issues, and requests.
Tactics to capture feedback:
🔲 Create a dedicated 'Ideas' or 'Feedback' category
🔲 Use polls and surveys for structured input
🔲 Encourage open discussion threads about workflows
Effectiveness rating (1–5): ______________
2. How is feedback organized and prioritized?
Assess if feedback is structured, visible, and actionable.
Tactics to organize and prioritize:
🔲 Tag and categorize feedback by theme
🔲 Use upvoting or voting to surface popular ideas
🔲 Summarize top ideas for product teams regularly
Top 3 improvements to make:
3. How do you close the loop with members?
Show members that their feedback matters by responding and updating.
Tactics to close the loop:
🔲 Provide updates on status of top-voted features
🔲 Acknowledge contributors when ideas are implemented
🔲 Share product roadmaps or changelogs in the community
Effectiveness score (circle one): 1 2 3 4 5
4. Opportunities to expand product engagement?
What additional ways could you involve members in product feedback or innovation?
Tactics to explore new opportunities:
🔲 Launch a beta testing or early access group
🔲 Create recurring 'Product Roundtable' discussions
🔲 Host innovation challenges or idea campaigns
One program to pilot this quarter:
5. Bridging to Other Pillars
How can Product feedback support other COMPASE areas?
Pillar | Product Feedback Opportunity | Next Step |
|---|
Marketing | Turn beta testers into Advocates | |
Operations | Convert FAQs into Support docs | |
Education | Use insights to build training | |
6. Action Plan (Next 30 Days)
Based on your answers, list 2–3 actions you’ll take to improve product feedback processes
in your community.
- ______________________ (Owner: _______ Timeline: _______)
- ______________________ (Owner: _______ Timeline: _______)
- ______________________ (Owner: _______ Timeline: _______