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Tip Tuesday: How to deal with trolls who refuse to remain under the bridge
Today's Tip Tuesday is focused on trolls. And I'm not talking the fun, cute dolls with big silly grins that you can twist their hair into wild shapes (yes, I'm old. I know). I'm talking about internet trolls. The trolls of legend used to only reside beneath a creepy stone bridge crossing a stream through a spooky forest.…
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How are you using community to foster advocacy?
I speak to a lot of Higher Logic Vanilla customers who are keen to drive advocacy in their communities, and a few common themes typically come up that I thought I would share with my friends here 😊 I’d love to hear what works best (or doesn’t work) for you! I know there are a few regulars in this community that are ROCKING…
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Upcoming HLV Connect: Open Sessions Reminder - June 20th
Hi everyone! I will be hosting the upcoming Vanilla Connect Session with @screghan and @Shauna on June 20th with 2 time slots: one at 10am EST and a later session at 2pm EST. This will be an open session so you can come with any product or strategy questions. We also encourage sharing of any successes that you have…
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Best way to bring visibility to discussions with no engagement?
Hi, So the unanswered questions queue has been working well for us in getting users to answer questions posted by other community members. However, this queue only applies to posts that care categorized as Questions, not Discussions. Is there a URL that directs users to a page with Discussions that have yet to receive any…
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Got an awesome community strategy? We want to hear from you! 🎤
I’ve chatted with many of you here and on calls, and I’ve been so impressed by all the cool things you’re doing. We’d love to share your stories with a wider audience to give you bragging rights and to help inspire other community builders. We'd love to share your stories.... This could look like a Q&A posted in this…
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When's the last time you walked a mile in your users' shoes? 👠🩴👞
So often, we look at the community from our admin views, and forget to check out what our members are actually seeing — how does that shoe fit? Is it comfy and sturdy, ready to set your users off on the right foot 🤭 (I can't miss a good pun like that, come on!) for their community journey, or are there some awkward parts…
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What's the best way to manage an AMA in Vanilla?
Hi all - we are interested in planning an AMA event within our community which would only be open to a select group of super-users. I was wondering if anyone had some best practices on how best to manage this in Vanilla, as I can imagine the lack of threaded comments (as in Reddit) could quickly make things complicated.…
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Gifts for users
Hi! I'm looking into giving swag away to users for various acts of engagement. What online stores does everyone use that ship globally? Looking forward to your insights! Liselotte
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HLV Connect Reminder - CM Bootcamp - June 6
Hey folks! There is no one-way path to the role of community manager. I started as a group member who posted a lot, moved up to moderator, found out that community management was a thing, and then did everything I could to get here. I’ve heard of teachers transitioning directly to community management. Still, others made…
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How have you leveraged gamification tools?
Hi everyone, Bit of a general question, but we're looking to go deeper with our gamification and we'd love to crowd source some ideas of how other community managers have leveraged the available tools and used gamification to reward/incentivize/recognize community users. We're definitely going to leverage the leader board,…
