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HL Vanilla Connect: Community Safety and Mental Health with Kyle Moncelle!
Join @kmon (aka Kyle Moncelle, Senior Community Manager at Niantic) and I for a discussion around community safety and mental health! He'll be covering mental health guidelines, best practices to keep your community & community managers safe and offer an opportunity for group discussion around best practices here. Hope to…
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Is there a way to recover an accidentally deleted user? I have admin privileges
One of my moderators accidentally deleted a new user so looking to see if they can be recovered
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How do you get folks to log in?
Heyo! When looking at our analytics, we have many "guests." I know that guest means they are not logged in. How do you get users to log in? Any suggestions would be super helpful! Thanks!
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My Monthly Leaderboard seems to be acting up...
Hi Vanilla users! My Monthly leader board seems to be acting up, as it shows a user on the top - who has not been on the Community since Jan 2022… it looks like this Here is the top user's stats: Any insights on what could be happening here? Here are the settings on the layout, if this helps! Thank you all in advance for…
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Inbox Messaging: No way to edit or delete messages?
is it just me?
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Permissions for top ranked users
Hi, I'm curious what kind of special permissions or privileges you have given top-ranked users on your Forum? Right now, anyone that ranks beyond a member can add an email signature. Is there anything else within Vanilla that others have seen beneficial and valuable to super users? Thanks!
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The "silent work" we do
How are you tracking your "silent work"? @Shauna @Val @Branwyn T Is there a way to post the how-to for building that analytics chart here? Cheers, Kara P.S. Forgot who said, but also loved the idea of a thread where we could share examples of the charts we've built out and how they help us! Photo by Alex Gruber on Unsplash
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Engaging executives in community
Hi all, one perennial challenge we grapple with is how to engage executives in community. Online community spaces and content tend to be really well geared for product users, but we are looking for new ways to engage the leaders of those teams (our “economic buyers,” if you will..). These folks usually split their focus…
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Limiting private messaging - workarounds? Talking points?
Has anyone limited the ability to use private messaging to certain groups? As we try to get our clients to all allow their employees on our community, this is one of the legal concerns we run into — clients are concerned that we can't monitor 1:1 private messages on Vanilla. When I tested this a few months ago, it appeared…
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#TipTuesday: Avatar Pool
Time for another #TipTuesday! Did you know Higher Logic Vanilla has an addon that can be enabled called Avatar Pool? With Avatar Pool enabled you can upload a custom selection of Avatars for your members to choose from. Members can browse through your pool and select an Avatar that suits their preferences. You can limit…
