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Changing this category to public!
Hey Friends, We have been busy behind the scenes, with some very important updates coming to our little home here for you in the next couple of weeks. We wanted to also let you know that one of the changes coming is that this category - "Managing Communities" will become public. What does that mean for you? It means we…
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Dealing with Conflict
Have you ever had a conflict within the community rise to the point of making you blood boil and you were so enraged you could not see? Thankfully it doesn't happen often, or I hope it doesn't. Recently I had this experience in a community I am part of, and the conflict was quite irrational. I'd love to hear from you what…
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I'm hiring an intern!
Hi everyone! Do you know a college student who is interested in online community management and philanthropy? I'm hiring a Community Intern to support growth and engagement in Foundant Technologies' community for philanthropy: Compass. This is a paid internship (minimum 15 hours per week) and remote is okay! Foundant is a…
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How do you manage internal users within your community
Hi Vanilla Success Community! I have a question - we have a private community for our customers that is essentially managed by a team of one (me). We're hoping to start involving more internal stakeholders in the community (such as reps from CS, product, support etc.) but we're very conscious of maintaining a particular…
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Seeking Creative Reactions!
Hello! Wondering what reactions you all employ in your communities. We use the Vanilla OOTB (out of the box) reactions, but only the positive ones: like, awesome, LOL, vote up, etc. I often want to use the WTF reaction, but it's not appropriate in our community. ☺️ Do you have any custom reactions? What are they and are…
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Commsor, Orbit, Commonground - Community Data management systems
Hey there! We are looking at adding a community data management system to our tech stack. We've been chatting with a few, but I was wondering if anyone is currently using Commsor or Orbit and wouldn't mind having a chat about your experience with them? Mostly, I am trying to understand expectations of the products, why you…
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Sharing a Developer for Customization
We've used this gentlemen a few times to do some interesting javascript that filters out emails in posts, adds a helpful popup to the forums, etc. He's in Ukraine and his rate is VERY reasonable. If you're a big corp and can't do international contracts with individuals, he's also on Upwork which should allow you to get…
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What are you using for ranks and points?
I'd love to hear what others are using for their community ranks and point systems. Happy to go first... Apprentice - 1pt Milliner Status - 10pts Community Ambassador - 150pts Astonishing Community Achiever - 300pts Community Captain - 600pts Community VIP - 1200pts Community Vigilante - 2400pts Millennium Icon - 4800pts…
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Supporting Groups with current notification status
Hey all! We are at a point that we are starting to think about using groups. Given the current state of notifications for activities in groups, how are you managing groups currently? Do you send out a separate email newsletter? I'm leery to put something in Zapier (if I could) because of subscription permissions etc. I…
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Community Interns
Howdy folks! I'm lucky enough to have a part-time intern supporting our community initiatives, and I'm about to onboard a new person (new person every semester!). I have not had trouble finding community maintenance work and other "meaty" projects to keep them busy, but just wondering... if any of you have interns, what…
