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Accessibility Tools
Howdy! Just sharing these accessibility tools from "that guy" on our team that does this for our website, etc. in case they're helpful for any of you who are in the same boat trying to apply this stuff to your communities! Color Contrast Guidelines Color Contrast Checker Hover Accessibility Tips: Make sure hover links…
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Product ideas/feature requests in community 🧐
Hi all, I'm looking into adding a product idea section to our community. We're using our community as part of our scaled CS motion. So basically this would give customers in that segment a way to surface feature requests since the traditional way would be directly to a CSM. I'm curious how other teams manage these…
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"Spotify Wrapped"...but for community members
Yesterday my intern and I were brainstorming some end-of-the-year engagement ideas. One was to send out a Spotify Wrapped-style summary of a member's activity from the year. (# of discussions, comments, questions answered, badges earned, likes received, etc) in a fun, infograph-type format. We love this idea, but imagine…
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Quick Tips for a Successful Launch
There are various methods to improve the success of your community launch, but it will always come down to the actionable steps you are taking to achieve your organizational and user goals. Increasing the success of your launch begins with creating and understanding the outcome you’d like to accomplish with your community.…
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How do you all parse out Responsibilities - Reviewing/Answering
Hi Community gurus, Our team is made up of both Support agents and Marketing moderators. Support answers technical questions and Marketing steps in to increase engagement and champion our Community members. We have separate categories for each of these business areas (e.g. a Support Category around "Using Smartsheet" and a…
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Community Roadmap ideas
Hey everyone! I'm a new community manager and am working on the roadmap. We are looking to launch later this fall and I am wondering if there are any other community managers that have an outline of their road map they could share with me. My goal is to have a roadmap and 12 month content plan to share with our internal…
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Does anyone have any best practices on how to ask a good question and what to put in the body?
I want to provide our audience with a short tutorial to help them get quicker/better responses in our Q+A community. I'm looking for any best practices you've seen work on how to write/phrase questions appropriately and what type of information is valuable to consider in the body
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Changing this category to public!
Hey Friends, We have been busy behind the scenes, with some very important updates coming to our little home here for you in the next couple of weeks. We wanted to also let you know that one of the changes coming is that this category - "Managing Communities" will become public. What does that mean for you? It means we…
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Dealing with Conflict
Have you ever had a conflict within the community rise to the point of making you blood boil and you were so enraged you could not see? Thankfully it doesn't happen often, or I hope it doesn't. Recently I had this experience in a community I am part of, and the conflict was quite irrational. I'd love to hear from you what…
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I'm hiring an intern!
Hi everyone! Do you know a college student who is interested in online community management and philanthropy? I'm hiring a Community Intern to support growth and engagement in Foundant Technologies' community for philanthropy: Compass. This is a paid internship (minimum 15 hours per week) and remote is okay! Foundant is a…
