Vanilla Knowledge Overview - HL Vanilla Community
<main> <article class="userContent"> <p><strong>Vanilla Knowledge</strong> is a feature that you can use to create <em>custom knowledge bases</em> in and for your <strong>Higher Logic Vanilla</strong> (<strong>Vanilla</strong>) community.</p><p>📝 <strong>NOTE</strong>: This article is an <em>overview of knowledge bases in Vanilla Knowledge</em>. To learn more about <em>creating a KB</em>, <em>setting permissions</em>, <em>Universal Content</em>, <em>migrating existing content</em>, and other KB-related information, see:</p><div class="js-embed embedResponsive" data-embedjson="{"body":"© Vanilla Foundation Theme 2022","url":"https:\/\/success.vanillaforums.com\/kb\/categories\/16","embedType":"link","name":"Knowledge Base - Vanilla Success"}"> <a href="https://success.vanillaforums.com/kb/categories/16" rel="nofollow noreferrer ugc"> https://success.vanillaforums.com/kb/categories/16 </a> </div><h3 data-id="highlights">Highlights</h3><p>Vanilla Knowledge gives you the ability to:</p><ul><li>create <strong>either of two types</strong> of knowledge base (<strong>KB</strong>) to ensure you can offer whichever better suits the needs of your community. Refer to <em>Knowledge Base types</em>, below.</li><li>create <strong>multiple knowledge bases</strong> so that you can offer content that individually supports one of several products or provides content in different languages.</li></ul><p>📝 <strong>NOTE</strong>: Multiple knowledge bases must be of the same type.</p><h2 data-id="knowledge-base-types">Knowledge Base types</h2><p>When creating a KB, you'll have to choose <strong>what type of knowledge base</strong> you want. It's important that you <em>know the difference</em> and <em>choose the type you want</em>. There are two types:</p><div class="embedExternal embedImage display-large float-none"> <div class="embedExternal-content"> <a class="embedImage-link" href="https://us.v-cdn.net/6030677/uploads/ATZQIV6VFIT3/kb-type-selector.png" rel="nofollow noreferrer noopener ugc" target="_blank"> <img class="embedImage-img" src="https://us.v-cdn.net/6030677/uploads/ATZQIV6VFIT3/kb-type-selector.png" alt="KB type selector.png" height="194" width="981" loading="lazy" data-display-size="large" data-float="none"></img></a> </div> </div> <h3 data-id="guide">Guide</h3><p>This type is intended for a <strong>series of articles</strong> that should be <em>read in sequential order</em> (such as a product user guide); Categories serve as <em>chapters</em>.</p><p>⭐️ <strong>EXAMPLE</strong>: The <a href="https://success.vanillaforums.com/kb/docs" rel="nofollow noreferrer ugc"><em>Vanilla Release Notes KB</em></a> is an example of this KB type.</p><h3 data-id="help-center">Help Center</h3><p>This type is intended for a collection of <strong>"stand-alone" articles</strong> that are <em>related but tend to be self-contained</em>; they are consulted individually for a specific topic and/or process, and are usually found by browsing and doing a search. These articles can be organized in Categories.</p><p>⭐️ <strong>EXAMPLE</strong>: The <a href="https://success.vanillaforums.com/kb/documentation" rel="nofollow noreferrer ugc"><em>Vanilla Forums Product Documentation KB</em></a> is an example of this KB type.</p><h2 data-id="knowledge-base-set-up">Knowledge Base set up</h2><p>Setting up a knowledge base in Vanilla is quite simple for an Administrator.</p><p>The Dashboard has a dedicated Knowledge Bases page that lists your KBs. On this page, you can add, edit, and delete your KBs.</p><ul><li>To learn more, see the section <em>Create a Knowledge Base</em>, in:</li></ul><div class="js-embed embedResponsive" data-embedjson="{"body":"Vanilla Knowledge is a feature that you can use to create custom knowledge bases in and for your Higher Logic Vanilla (Vanilla) community. Highlights Vanilla gives you the ability to: create either of two types of knowledge base (KB) to ensure you can offer whichever better suits the needs of your community. Refer to…","photoUrl":"https:\/\/us.v-cdn.net\/6030677\/uploads\/VWGAXAF5OFCO\/microsoftteams-image.png","url":"https:\/\/success.vanillaforums.com\/kb\/articles\/81","embedType":"link","name":"A Guide to Vanilla Knowledge - Vanilla Success"}"> <a href="https://success.vanillaforums.com/kb/articles/81" rel="nofollow noreferrer ugc"> https://success.vanillaforums.com/kb/articles/81 </a> </div><h2 data-id="knowledge-base-permissions">Knowledge Base permissions</h2><p>You can control who can view, and who can create content in, your knowledge bases.</p><p>In the Dashboard, you can set permissions for Roles (<strong>Membership > Roles & Permissions</strong>) and then further refine them for each KB with KB-specific <strong>Viewers</strong> and <strong>Content Creators</strong> settings.</p><ul><li>To learn more about <em>setting Roles and KB permissions</em>, see:</li></ul><div class="js-embed embedResponsive" data-embedjson="{"body":"📝 NOTE: This feature was made available with the 2020.005 release. In your Higher Logic Vanilla (Vanilla) community, it's important that you control who can add content in your knowledge bases (KBs) and who can manage (e.g., edit, delete) that content. Vanilla provides two sets of permissions that you can use…","photoUrl":"https:\/\/us.v-cdn.net\/6030677\/uploads\/VWGAXAF5OFCO\/microsoftteams-image.png","url":"https:\/\/success.vanillaforums.com\/kb\/articles\/185","embedType":"link","name":"Knowledge Base Permissions - Vanilla Success"}"> <a href="https://success.vanillaforums.com/kb/articles/185" rel="nofollow noreferrer ugc"> https://success.vanillaforums.com/kb/articles/185 </a> </div><h2 data-id="share-knowledge-base-content">Share Knowledge Base content</h2><p>Vanilla Knowledge lets you share articles across multiple knowledge bases. Vanilla's <strong>Universal Content</strong> feature enables you to configure a KB such that its content is searchable and viewable from multiple knowledge bases.</p><ul><li>To learn more about <em>making KB content more widely accessible</em>, see:</li></ul><div class="js-embed embedResponsive" data-embedjson="{"body":"📝 NOTE: This feature was made available with the 2020.005 release. Vanilla Knowledge Bases (KBs) have a Universal Content setting that enables you to configure a KB such that its content is searchable and viewable from multiple knowledge bases. Benefits of Universal Content Universal Content makes it easy to: share content…","photoUrl":"https:\/\/us.v-cdn.net\/6030677\/uploads\/VWGAXAF5OFCO\/microsoftteams-image.png","url":"https:\/\/success.vanillaforums.com\/kb\/articles\/186","embedType":"link","name":"Universal Content in Knowledge Bases - Vanilla Success"}"> <a href="https://success.vanillaforums.com/kb/articles/186" rel="nofollow noreferrer ugc"> https://success.vanillaforums.com/kb/articles/186 </a> </div><h2 data-id="related-articles">Related articles</h2><p>This is more to explore with Vanilla Knowledge! Check out these task-specific articles.</p><h3 data-id="migrating-content">Migrating content</h3><div class="js-embed embedResponsive" data-embedjson="{"body":"The Vanilla Knowledge feature is the perfect complement to your Vanilla community because you can use it to host content right in your community. You can create your own knowledge bases and then populate them with staff-written articles, converted community posts, and migrated external content. 📝 NOTE: This article…","photoUrl":"https:\/\/us.v-cdn.net\/6030677\/uploads\/VWGAXAF5OFCO\/microsoftteams-image.png","url":"https:\/\/success.vanillaforums.com\/kb\/articles\/198","embedType":"link","name":"Knowledge Base Migrations to Vanilla - Vanilla Success"}"> <a href="https://success.vanillaforums.com/kb/articles/198" rel="nofollow noreferrer ugc"> https://success.vanillaforums.com/kb/articles/198 </a> </div><h3 data-id="translating-articles">Translating articles</h3><div class="js-embed embedResponsive" data-embedjson="{"body":"📝 NOTE: This feature requires that the Product Integration option be enabled. Prep - link subcommunities to knowledge bases Knowledge bases (KBs) can be linked to subcommunities through a shared product. In order to do so, you have to: enable the Product Integration setting, link a subcommunity to a product, and select the…","photoUrl":"https:\/\/us.v-cdn.net\/6030677\/uploads\/VWGAXAF5OFCO\/microsoftteams-image.png","url":"https:\/\/success.vanillaforums.com\/kb\/articles\/431","embedType":"link","name":"Translating Knowledge Base Articles - Vanilla Success"}"> <a href="https://success.vanillaforums.com/kb/articles/431" rel="nofollow noreferrer ugc"> https://success.vanillaforums.com/kb/articles/431 </a> </div><p><br></p> </article> </main>