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Tip Tuesday: Craft a Community Success Plan!
Today's Tip Tuesday is about creating a success plan for your community. A success plan outlines your community's goals and objectives. This will help provide a roadmap for growth and development. A success plan will help community members understand what they can expect to achieve and how they can contribute to the…
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Celebrating 1 Year of Our Community
Hi everyone! This September will mark 1 year of going live with our customer community. We want to celebrate this milestone with our members and also with our internal employees. Would love to hear what others have done to celebrate the 1 year mark of their community with members and fellow employees. We want to make a…
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Getting the user role from the frontend through JS
Hello all, Has anyone found a way to be able to get the role of the user through JavaScript or anything? I have tried to look at the network calls to see if there was any JSON that I could manipulate. Pretty much, use case is I want to get the role of the user and do multiple things with that string, 1) put it into a…
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Upcoming HLV Connect: Open Session Reminder
Happy Friday, everyone! ✅ Got cool, interesting community initiatives to share? ✅ Any questions you would like to hear feedback from other community leaders using Vanilla? ✅ Or discover any best practices to maximize our platform? @Shauna, @JSaghbini and I are excited to host our next Vanilla Connect Session on Aug 1, 2023…
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When to delete users profiles? Privacy law compliance?
Hi Vanilla friends! I seem to have a lot of users that haven't logged in in donkeys years… (and I love cleaning up…) So, how long do you keep 'inactive' users profiles? Do you ever delete old user profiles? If yes, after how much inactive time? Is there anything about this in GDPR? From what I've understood, you can only…
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Social Groups Category - to see Discussion List & Bookmark posts
Heya, So in the Social Groups documentation it says to take away the VIEW permissions for all roles for the Social Group Category. I only just realized that our forum hadn't done that… which meant that this Category showed up on our Category page (yay!) but that when someone clicked on it they saw a full list of all…
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HL Vanilla Connect: Community Safety and Mental Health with Kyle Moncelle!
Join @kmon (aka Kyle Moncelle, Senior Community Manager at Niantic) and I for a discussion around community safety and mental health! He'll be covering mental health guidelines, best practices to keep your community & community managers safe and offer an opportunity for group discussion around best practices here. Hope to…
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#TipTuesday: 3 helpful analytics charts for content ideas
We know that it is important to ensure that your community is catering to the needs of your members by having the content that they are looking for when they visit the community. This is essential for members to find value and continue to return to the community to engage with the content. Here are 3 out-of-the-box…
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Is there a way to recover an accidentally deleted user? I have admin privileges
One of my moderators accidentally deleted a new user so looking to see if they can be recovered
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How do you get folks to log in?
Heyo! When looking at our analytics, we have many "guests." I know that guest means they are not logged in. How do you get users to log in? Any suggestions would be super helpful! Thanks!
