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Making the Case for a Customer Community [ recording 🎥 ]
Did you miss our latest Vanilla Webinar? Check out the recording below: https://player.vimeo.com/video/948352108?badge=0&autopause=0&player_id=0&app_id=58479 What a Decade of Research Reveals About Scaling Value People are overwhelmed with information, and that is increasing with the onslaught of AI. They crave real…
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Internal staff & training
Hi there! Does anyone have a best practice for how they designate roles & responsibilities within their own community? For example: #1 . Assigning internal staff to specific questions/posts? This staff member responds to [x] type of questions/posts This staff member responds to [x] type of questions/posts #2. Cadence &…
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Is it time to rename our Community?
Hi Vanilla friends, I've been thinking about this for some while, but am looking for your experiences with this. Our Community hosts a whole load of 'stuff'. Originally it was a peer-to-peer support channel, as such, we named our community… Company name Community. It made sense at the time. But as our community has grown,…
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Starting a Community / Community Launch Best Practices
Hello everyone! I'm currently in the pilot phase of my community, with plans of publicly launching in early June. 😁 Could you please help answer a few questions and provide any best practices you have regarding having a successful community launch? When marketing your community launch, did you host an event? How did you…
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🧭 7 Themes to Guide Community Content 🎯
Creating community content and programming requires creativity and structure to ensure long-term success. Without a framework, brainstorming can feel haphazard and ineffective. To guide your brainstorming efforts, consider these seven themes to guide your community content and programs: Education Provide opportunities for…
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Customer Showcase May 2024: Holly from Board
2023 was a transformational year for the Board Community as we laser-focused on our guiding principle: Build a Foundation of Trust. Trust that the Community was actively engaged and aligned with member success, that the product team would review every new idea shared for product roadmap consideration, and trust that…
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#TipTuesday: Simplifying (Hacking) Your Graphic Storage
One of the things that I needed for my Gain Grow Retain community was an easier way to add images and graphics, especially when it came to ads on the landing page. Being able to utilize categories along with the html widget allowed me to simply paste them into place was a huge time-saver as my sponsor ads were updated…
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Quick links on category and subcategory pages
Can you edit quick links on a category page? I'd like to be able to either get rid of the "All Categories" quick link or prioritize tags above the all categories quick link. Thanks in advance for the help!
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🧭 5 Tips to Create Valuable Content for Your Community 🎯
Creating content for your community forum isn't just about putting words on a page; it's about crafting engaging material that resonates with your audience. Let's explore five valuable tips to elevate your content strategy and foster meaningful conversations within your community. Know Your Community Inside Out…
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How to Format Code
In the 2024.006 release, the Rich 2 Editor was enabled by default for new sites. W00T! There are several ways to format posts. I’ll focus on formatting code blocks. This is what a code block looks like when you’re ready to enter your text. You can use it to change the appearance of your text when you want to highlight…
