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🧭 How Can Community solve business problems? 🎯
The role of community in addressing business challenges is a topic of interest among many business leaders. Through a survey of 400 business leaders, we explored how community can effectively tackle various challenges faced by organizations. Here are the top 5 challenges identified by our survey respondents and how…
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#TipTuesday: Curating widgets for different Roles or Ranks in your community
Happy Tuesday everyone! It's starting to look like Spring🌷🌱 here in Northern Ontario, and I'm feeling the spring cleaning vibes at home and at work -- a new initiative to spruce up the community this spring is #TipTuesday -- we'll be posting a cool new tip around community management, the Vanilla product, and everything in…
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📣 Super Forum Customer Award winners! 💥
Higher Logic is excited to announce this year’s Super Forum Customer Award winners! These annual awards recognize Higher Logic customers that are driving engagement and organizational outcomes through community and marketing innovation: Marketing Campaign of the Year Association of Corporate Council, ACC365 Launch Campaign…
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Building a Complete Customer Community [ recording 🎥 ]
The HL Vanilla team recently hosted a great session walking you through building a complete customer community. In case you missed it, catch the recording here: Please share any feedback or questions below~
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Calling all Vanilla users!
Who else is going to Super Forum?? Would love to meet up and chat!
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Registration for Spark!
I've been looking forward to attending Spark, but noticed that the registration is stating it's sold out and a waitlist. Does anyone know if they allow onsite registration? I've already purchased my flight and hotel.
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🧭 Navigating Tricky Stakeholders 🎯
Navigating challenging stakeholders is often the biggest hurdle in building a community. It's not about your skills, experience, or resources—it's about managing the dynamics with stakeholders. Stakeholders are defined as those with an economic interest in your business's success. In the context of brand communities, these…
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💥 Countdown to Super Forum! ① week to go 💥
Higher Logic’s 14th annual Super Forum returns April 10-12, 2024, with two full days of sessions to help you discover the SPARK that connects the dots between community and your customers. We're only 1 week away! In anticipation of this special event, we will be doing a weekly post to feature some of the sessions that…
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Customer Showcase March 2024: Stefanie from D2L Brightspace Community
Hi I’m Stefanie Baldwin, Team Lead for the D2L Brightspace Community. The D2L Brightspace Community relaunched on the Vanilla Platform just over one year ago and continues its evolution as a large and vibrant space that includes: - An integrated Learning Ecosystem, Brightspace - Communities of Practice - Events - Ideation…
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Community-Driven Strategies for Expanding Your Customer Success Team [ recording 🎥 ]
Customer success teams juggle a lot: from onboarding new accounts and answering inbound questions to strategic planning and mitigating churn—all while making each customer feel like a priority. It’s a tall order, and even the most dedicated teams can find it a Herculean task to keep up without either stretching their…
