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Interview Questions
What questions do you ask when interviewing potential community managers for your team? Thanks in-advance for your suggestions!
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Welcome Email Examples
Hi Community - Would you be willing to share your welcome email templates/examples? I'd like to improve ours and am looking for inspiration! Also, in what time frame do you send your welcome emails? Immediately upon joining, later in the day, next day? Many thanks!
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Seeking Ideas for Community Outreach Survey
Still in the early stages of building our community and building engagement. We have a small community already signed up for our Forums and I'm looking to gain more information on what brings them to our Forum. I plan on doing some cold outreach and sending out surveys to all the members. I'm looking for questions you all…
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Managing Job Boards in your community
How are others managing job boards in their community? I have a category for open roles with our clients. However, I'd like to clean it up on a quarterly basis so folks don't miss the post date and try to apply to something outdated. Curious how others handle this, delete them? Move old ones to a private category? Update…
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Seeking ideas for a catchy day-of-the-week outreach program
Still in the early stages of building our community and ramping up content, I'm looking for a creative way to reach out to clients, bringing them back to the community on a regular basis. Along the lines of Meatless Mondays or Taco Tuesdays, but not food-themed 🤣. Trivia Tuesdays (gamification)? Tipsy Tuesdays (for product…
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Continuing Education Opportunities?
Wondering where you've been going for professional development opportunities! Are there any certificate/certification programs or online courses out there for community managers? Gee I can't wait for in-person conferences to return. 🤓 #nerdalert Thanks!
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Please share your favorite Zaps!
Hi Vanilla Community (Vanillans?) - I was just working with our team to get more actions set up in Zapier to hopefully make my life easier. I may be way behind in knowing this, but I learned that once you create a zap process, you can actually share it with others to copy and implement. There's a blue "Share" button on the…
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Any tips for successful virtual events in a new community?
Hi! Our community is new (soft launch Oct. 2020 and then live to all customers & partners Jan. 2021) and we're starting to host a few community-only events. Our community is private - for our customers and partners only - so we only have ~150 members to-date. I'm planning a virtual "Tea & Topics" roundtable discussion,…
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Looking for Vanilla Expert (Frontend Developer)
Hi, I am looking for a frontend engineer to help us customize our UI and gamification (badges) strategies. Any leads please let us know. Cheers!
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How do you "Marie Kondo" your community?
Spring is a little ways off (especially here in Montana!), but I'm planning ahead for some spring cleaning and the one-year anniversary of the community I'm currently managing. What "clean-up" tips do you have? Are there processes around them? Examples: Delete users that have been inactive for X amount of time every…
