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How do you present your Community?
Heyo! Me again! I'm getting ready to present the state of our Community to the company. I'm looking for ideas/suggestions on how you present the state of your Community. Do you use a powerpoint deck? What metrics do you focus on? How do you know you are reporting info. that's helpful for the entire company? Thanks for…
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#TipTuesday: Surveying your community via pop-ups
Time for another #TipTuesday! Whether your community is the new kid on the block or has been a key part of your user journey for years, it is always great to check in with your users to ensure your community continues to provide value – not only meeting your business needs, but your users’ needs as well. How are other…
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Upcoming HLV Connect: Open Session Reminder
We are getting super excited about our upcoming Vanilla Connect!!! Would love for you to join me @Shauna @Kirstie Macfarlane to share victories/accomplishments in your community that you have recently achieved! We are also looking forward to discussing any questions that you may have for our team and your peers about…
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Adding a LLM AI bot to your community to answer (product) questions
Many first timers (especially in product oriented communities) that go through your community (or even ask a question) aren't looking to join a new community at all, they're not there for your amazing community plan and experience (sorry): they just want an answer to their question, ideally as quickly as possible. To…
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#TipTuesday: Curating widgets & pockets for different roles in your community
Happy Tuesday everyone! It's starting to look like Spring🌷🌱 here in Northern Ontario, and I'm feeling the spring cleaning vibes at home and at work -- a new initiative to spruce up the community this spring is #TipTuesday -- we'll be posting a cool new tip around community management, the Vanilla product, and everything in…
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Product suggestion category. Good or Bad?
📢Heyo! We are on the fence about adding a section to allow users to suggest product updates. Has anyone done this? If so, how has it worked out? Our hesitation is that we don't want folks only coming to the Community to suggest product features. Is this something you have had a problem with? Any insight would be super…
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How do you engage your Ambassadors?
Heyo! I'm looking for ways to reconnect with our Ambassadors to get them involved. We are running monthly takeovers where an Ambassador completes a specific amount of posts. Any other ideas on fun and engaging ways to interact with our Ambassadors would be very helpful. Thanks
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Canned responses for mods?
Assuming you have multiple mods and a busy forum, they're probably encountering similar situations on a daily basis that warrant a similar response. How do you handle these? Do the mods keep a Gdoc on hand with canned responses they copy-paste from? What does your workflow look like? Is there a Vanilla Addon that can hep…
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📊 🏆 How to analyse points distribution in Excel/Google Sheets
Happy Wednesday, friends! 🤓 When reviewing and analyzing points distribution, one of the things I like to do is take an export of users, and use excel/google sheets to tell me how many users are in each rank so I can figure out if the current structure makes sense (or if a proposed structure would make more sense! Once…
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Who changed that?
Have you ever wondered who on your team made a change to your site configuration? Maybe one of your plugins was toggled off, or the settings were changed and you’re not sure why. You’re probably already familiar with the Change Log page on the moderation tab of your dashboard, but did you know that this tool has recently…