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Best Practices for Managing the Discussion Feed
Hi! We have a 'Discussion' tab at the top of our community that shows all recent comments and posts. I have announced a lot of weekly announcements and these seem to dominate the top of the discussion feed. I "sunk" on old posts - does that work how I think it does? Does the "Sink" option unannounce posts? Just want to…
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Driving Engagement in a Private Community
Hi all! We just launched our community last week. I realize it will take some time to really get rolling, but I'm curious if you all have any recommendations or suggestions on how to drive engagement with your customers. We have a channel model, so we work closely with Partners and Clients alike. So, we can lean on our…
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Upcoming HL Vanilla Connect: Open Session
Hi Success Community, @MichaelH and I are excited to host another Vanilla Connect Open Session next week! Join us on August 20th at 11:00am EST. We're looking forward to connecting with Vanilla users to discuss what you're working on and answer any questions you have. Feel free to share what you'd like to discuss in the…
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Content and Internal Stakeholders
What internal stakeholders typically have strong content potential? How are you engaging with them to build a content cadence to help bring value to your customers?
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#TipTuesday - User Groups - When to Segment
What is User Segmentation Segmentation is basically sorting people in a community into groups based on certain criteria that matter to your community. These criteria could be things like title/role, product, industry, or specialization in a particular area. Segmentation, using Groups, can be crucial in online community to…
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Private Badges
Anyone know if badges can be public but only available for some users? We have a badge specific for a few users (a steering committee for the community.) When I go to the badge's page I see the option to request it. Any way to eliminate this option specifically for this badge?
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Updating User Point Balances?
One of the members of my community accidentally had their post sent to spam. Because we have it so that the spam reaction takes away points, she commented that she had fewer points than yesterday. What's an easy way to restore these? Can I update a user's balance manually?
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Are you giving your customers what they need? - The Content Foundation
Content. We all know it is important, but it is even more important to be sure you are filling your community with content that matters to your customers. Let's create a library of ideas to help inspire each other… What is your strategy for aligning community content with audience needs? Bonus points if you share what…
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Curious about upping your Community - Zendesk game?
Join @pschneider and me at 1PM eastern today (or register and watch the recording at your leisure) to learn more about how Community can elevate Support self service, and see what great Zendesk features we've got and are releasing in the coming weeks! Spoiler alert: this presentation also features a sneak peek of the new…
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Community + CX: Elevating Self-Service with Higher Logic Vanilla and Zendesk [ recording 🎥 ]
In case you missed this session yesterday, we've got the recording ready for you! In this session we explored the evolution and current state of customer support communities, and uncovered how AI and automation are reshaping the customer experience. In this session, you’ll discover the latest industry trends that led us to…
