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Customer Showcase February 2024: Ginger from Anaplan
Hello Vanilla Community! My name is Ginger Anderson, and I’m the Sr. Program Manager of Community/Content at Anaplan. I’m excited to be a guest on the blog today to take the opportunity to share more about our Community. We migrated to Vanilla in January 2023, and have over 80,000 members. We are just ending our fiscal…
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#TipTuesday: Show off your roles with the Role Titles addon
Hey, Success Community! Another Tip Tuesday coming your way, this time from your friendly Vanilla Support team. Have you ever wanted to display a user's role(s) next to their username on posts? Well, good news! Roles Titles is one of our more popular addons and it accomplishes just that. I'm here today to explain how that…
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💥 Countdown to Super Forum! ⑨ weeks to go 💥
Higher Logic’s 14th annual Super Forum returns April 10-12, 2024, with two full days of sessions to help you discover the SPARK that connects the dots between community and your customers. We're only 9 weeks away! In anticipation of this special event, we will be doing a weekly post to feature some of the sessions that…
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#TipTuesday: Encouraging Quality Engagement
We pose and respond to queries in the belief that the magic of a conversation will produce a whole that is greater than the sum of its parts. Quality engagement from our members is the holy grail of community managers. Everything stems from that – ROI, sales, brand loyalty, ticket reduction, etc. When members are largely…
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#TipTuesday : Quick Rank Label Styling for Non-Developers
Hello Success community, Who's ready for another #TipTuesday? As you may know, Ranks are a tool that allow you to either grant or restrict specific community privileges to your users based on their activity on the site. (Need a refresher on Ranks? Check out this article for more info.) Each Ranks has a label that will…
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🧭 Striving for Optimal Community Impact through Team Alignment 🎯
In a recent discussion, we emphasized the significance of aligning with stakeholders and company objectives. This holds particular relevance for those venturing into community building, as this alignment proves pivotal for career progression and garnering internal community support. While understanding the "why" is…
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#TipTuesday: Creating and Leveraging an Effective Community Content Calendar
At the beginning of the year, countless organizations set specific goals/metrics, outline projects they plan to complete, and develop key monthly or quarterly milestones to ensure that they are successful. When looking at your online community, it is critical to have an effective content calendar to make sure that you are…
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#TipTuesday: When less is more
So much of what we traditionally consider community growth is synonymous with “more”: More users More content More views More traffic But there may come a time in your community's maturity when taking a less is more approach can actually be a conducive ideology. We know from the technology adoption curve(1) that most users…
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Uploading Video Directly to Vanilla Communities
Is there a setting to allow users to upload videos directly to discussions or articles? When attempting to upload a video directly to our Vanilla Community I received an error message indicating that the file (Mp4) did not meet the expected file upload extension requirements ex. jpeg- am I missing a setting to enable this?…
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🧭 Crafting a Compelling Business Case for Your Community Initiative 🎯
Your community initiative holds tremendous advantages for various departments within your company, yet it competes with other budget requests. To secure the support of resource gatekeepers, it's crucial to present a compelling and reasonable business case that highlights the value of a community. Here are some key points…