-
Question about Snowflake and Tables
Good day Community - I have been using Fivetran to export community data into Snowflake and have questions about 2 Tables: Search Session What information do these 2 Tables provide and what does "Session" define? Thank you, Toby
-
How can I filter out deleted posts in my Analytics data?
Hello! The forum I run has been inundated with spam posts, which isn't great, but that's something we're dealing with. We'd still, however, like to track how popular the individual tags are to see if our users are interested in a specific tag due to a recent event, for example. However, the tag numbers are being swamped by…
-
Custom Dashboard to Display Group Stats
I would like to create a dashboard for a new Group that we have created. I would like to see stats for a Group such as: Page views Active Users Visits New Users Most Viewed Pages Downloads etc. It appears that I may be able to get this information using a filter Category Name = Social Groups, but I would like these stats…
-
📊 How to Track Who’s Giving vs Receiving Accepted Answers
🤝 Why These Metrics Matter A healthy community isn’t just about questions getting answered—it’s about who’s asking and who’s stepping up to help. Tracking both sides shows: Knowledge Hubs – Identify members or roles providing the most accepted answers (great for swag 💝 or “Top Contributor” badges). Support Gaps – Spot…
-
Are analytics accurate?
Since implementing Custom Post Types (last 2-3 months), we've continually saw a dip in our analytics. I'm curious if others are reporting drops in traffic, new posts, new comments, monthly active users, contributors, and more—or if our site is just performing worse and worse as the year goes on? The following categories……
-
Are metrics for widgets available?
Good day Community - I have a short video posted on my community Home page that provides a tour to help visitors get the most out of the community. Is it possible to gather metrics on how many have clicked on the video / widget over a period of time? I would like to learn about the widget's popularity and if I can make…
-
Better ways to count/track posts
Hi all, I have a feature request: It would be wonderful to be able to tag posts for moderation purposes (tags not visible to the end users). The goal would be to tag a post with a topic, and then be able to filter by date on Analytics, how many posts with that tag we have during a certain period of time. Why do I say that?…
-
Calculating ROI - How are you doing it?
I was chatting with a colleague about how to calculate ROI (Return on Investment) for support communities the other day — in my experience most organizations will need to get some data from community, some from surveys and some from other orgs, such as their support org. While discussing, this great video from Brian…
-
Can Category Follows be Tracked and Measured?
Good day Community - I have launched a category I am using for blogs and would like to know how many community members have subscribed to (are receiving notifications) for each one. I have created a dashboard that shows the following for each blog: Page Views by parent category name Visits per role-type Most viewed posts…
-
What is "Discussion Status" in Moderation Analytics?
Hiya, "Discussion Status" has suddenly appeared in our Moderation charts as of the first week in February. I have to assume it's not changing an Idea Status, but "Resolving" a post? Is that correct? Thanks! Genevieve