What are your community KPIs?
Howdy folks - Wondering what some of your community KPIs are? Looking for examples to compare with ours and to get new ideas!
Featured collections widget in categories
Can you add the featured collections widget to a category page? We have a category in our community that houses templates and I'd like to feature 3 collections of the specific template discussions at the top of the page. Below is a very (very) crude mock-up of what I'd like to do. This is on the homepage of our staging…
How do you communicate how your ideas board works?
Hi everyone, I wanted to pick the hive-mind about something. Our community started as an Ideas Board only, but with the move to Vanilla, we've been trying to expand the use case. We now use it as a space for users to ask each other (and us) questions, we offer previews into upcoming feature enhancements (including the…
Howdy! Just sharing these accessibility tools from "that guy" on our team that does this for our website, etc. in case they're helpful for any of you who are in the same boat trying to apply this stuff to your communities! Color Contrast Guidelines Color Contrast Checker Hover Accessibility Tips: Make sure hover links…
Product ideas/feature requests in community 🧐
Hi all, I'm looking into adding a product idea section to our community. We're using our community as part of our scaled CS motion. So basically this would give customers in that segment a way to surface feature requests since the traditional way would be directly to a CSM. I'm curious how other teams manage these…
"Spotify Wrapped"...but for community members
Yesterday my intern and I were brainstorming some end-of-the-year engagement ideas. One was to send out a Spotify Wrapped-style summary of a member's activity from the year. (# of discussions, comments, questions answered, badges earned, likes received, etc) in a fun, infograph-type format. We love this idea, but imagine…
Quick Tips for a Successful Launch
There are various methods to improve the success of your community launch, but it will always come down to the actionable steps you are taking to achieve your organizational and user goals. Increasing the success of your launch begins with creating and understanding the outcome you’d like to accomplish with your community.…
How do you all parse out Responsibilities - Reviewing/Answering
Hi Community gurus, Our team is made up of both Support agents and Marketing moderators. Support answers technical questions and Marketing steps in to increase engagement and champion our Community members. We have separate categories for each of these business areas (e.g. a Support Category around "Using Smartsheet" and a…
Community Roadmap ideas
Hey everyone! I'm a new community manager and am working on the roadmap. We are looking to launch later this fall and I am wondering if there are any other community managers that have an outline of their road map they could share with me. My goal is to have a roadmap and 12 month content plan to share with our internal…
Does anyone have any best practices on how to ask a good question and what to put in the body?
I want to provide our audience with a short tutorial to help them get quicker/better responses in our Q+A community. I'm looking for any best practices you've seen work on how to write/phrase questions appropriately and what type of information is valuable to consider in the body