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Customer Showcase July 2024: Sam from Augury
Hi all! I'm Sam, the Community Team Lead from Augury. I currently lead the customer enablement program at Augury which includes documentation through our knowledge base on Vanilla, our online community (on Vanilla of course), and our online Academy. Those 3 components come together in a channel we call The Endpoint. I've…
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Community Manager Bible
Hello friends, I am a Community Manager NOVICE! I may have some natural talents that may lend themselves to being a successful Community Manager, but I'm not sure my foundation is as sure as I'd like. Are there any resources floating around out there that contain general best-in-class practices for a community manager?…
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Following certain customers/users
Hi everyone, I just had an interesting question from one of our CRMs - is there a way to follow certain customers to get alerts when they post? I don't believe there's a way to do this natively in Vanilla (but maybe I'm wrong!) and I'm curious if anyone has had a similar ask and how they've handled it. Thanks in advance!
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Community Data Alchemy [ recording 🎥 ]
Ever wondered which data really matters for your online community? Or how to turn those numbers into compelling stories that drive engagement and growth? In case you missed this webinar with Joe Pishgar, Community Executive Consultant, we've got the recording below. Dive into an entertaining exploration of the metrics that…
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AI Chatbot on Community
One of my awesome teams has developed a AI Chatbot for their alumni and students to use. They would love to see it embedded in the Community to entice their students & alum to use it. Of course, we love that here on the Kaplan Community team so wanted to see if anyone implemented something similar? It's being built similar…
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Visibility of 'Read' vs 'Unread' posts
Hi Team, Since going live with the Foundation theme, we have had some feedback (particularly those with vision challenges) as to the lack of differentiation between unread and read posts, as the difference in bold and normal font type looks quite similar (As pictured below) Suggestion to have clearer differentiation…
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Is anyone combining Chat + Forum? What does your workflow look like?
We switched from chat (Slack) to forum (Vanilla) about a year ago and most members are quite happy about it (mainly about the better organization, search and available history). And although no one would want to switch back, we also hear that the move to the forum made some members feel more disconnected from the rest of…
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#TipTuesday: Don’t sleep on the Q&A in Vanilla’s thought leadership webinars
Hey Vanilla community - I want to draw your attention to a valuable part of our monthly thought leadership webinars that you might be overlooking: the Q&A. Every month, we host thought leaders who dive into various community management topics. These discussions go beyond our product and provide real insights you can apply…
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Incorporating Mentimeter or Kudoboard into the Community
Hi all- I've been asked to see if there is a way to incorporate Mentimeter or Kudoboard into our community site. Does anyone have experience with either of these? Any help would be awesome!
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#TipTuesday: Image Moderation with A.I
Hey gang! It's Tuesday somewhere. I'm going to deviate a little bit from the usual quick tips for using Vanilla and instead jump into something a little more complicated (and long-winded). Lets get an A.I to moderate images on our communities! My goal here will be to create a way to quickly flag posts that have images…
