-
Community newsletters and roundups?
Hiya Vanilla Community! 👋 I was chatting with some community managers today who were thinking about creating a newsletter or round up with community and product content for their community. I love the roundups that @Kirstie Macfarlane does (especially obsessed with the gif and emoji usage 👌) — you can see those here: I'm…
-
Customer Showcase November 2024: Community purpose, data, and tangible business impact
Hi all! We're Peter (@padams) and Maureen (@mrice) and we lead customer enablement and customer marketing at ChurnZero, an industry-leading customer success platform that helps subscription businesses keep customers and keep growing. Our community is where our customers share ideas, learn from each other, and engage with…
-
How Are You Aligning Community to Company Goals?
Community metrics are part of the lifeblood of community management. How well are you meeting needs? Are you providing value? But an often overlooked component of community metrics is how your internal leadership perceives the value of community. How are you making sure your leaders understand the true value your community…
-
Analytics for Ideas
Hi all! As some of you may know, we recently migrated all our ideas to Community. Now comes the fun part: data. I need deeper insights than what the out of the box 'Ideas' dashboard offers, but I am struggling to set it up. So far, with Vanilla's help, I've managed to create: ideas with at least 1 comment. Downside: this…
-
Automating ‘More on this topic…’ suggestions
Hi Vanilla friends, I’m currently working on improving our knowledge base setup on our Community. As part of this, I’m testing how User Guides from WithSecure would look on our community. In our current user guides (which do not sit on our community), we end each article with a ‘More on this topic…’ section that highlights…
-
Focused Analytics
Hey all! So, we know that analytics are a crucial part of community management, but it can be an area that many community managers struggle with. I know that I have a standard set of analytics I look at weekly, monthly, and yearly: Total Members - how is growth doing? Active Members - how many members are logging in and…
-
Monthly Metrics: November 2024 📊
Hey Vanilla Friends 👋 Welcome back to our new monthly metrics program. In case you missed last month, you can see it here. For a while now we've had many people asking for some kind of reference for their community metrics. Many of you want to know how your community compares to other Vanilla Customers. Every month we will…
-
What CSAT Tools are you using?
Are you using an embedded CSAT Tool in your Community to learn more about customer experience with the Community itself? Would love to learn from what others are doing
-
Leveraging Generative AI in Community Building and Management [ 🎥 recording ]
Check out this recording of our recent webinar exploring the practical ways you can use generative AI to improve community engagement and simplify your operations. We’ll cover how to use AI to automate admin work, improve communication, and create personalized experiences that keep your members engaged. Diana Morgan, our…
-
Tip Tuesday: Struggling to get replies? Try framing your questions like this...
Hey Vanilla Community, It’s Tip Tuesday, and today’s tip comes from my perspective as a content marketer, pulling from some copywriting techniques. Let’s talk about how to drive better engagement from your community posts. Whether you’re prompting a conversation or genuinely looking for advice, try opening with a specific…
