What CSAT Tools are you using?

stefanieb
stefanieb Vanilla Ice Cream
in Talk Community #1

Are you using an embedded CSAT Tool in your Community to learn more about customer experience with the Community itself?

Would love to learn from what others are doing

Best Answer

  • Tmetcalf
    Tmetcalf Vanilla Seedling
    #2 Answer โœ“

    Hi @stefanieb
    I used the Khoros platform in the past and the survey was deployed from community rather than email, ensuring only members (and users) saw the survey. People are often bombarded with emails ๐Ÿ˜

Answers

  • Tmetcalf
    Tmetcalf Vanilla Seedling
    #3

    Hi @stefanieb
    With previous platforms, I deployed a survey that included a 1-10 CSAT score.
    I am in the process of implementing Vanilla and will need to find a new vehicle to deploy my survey.

    Screenshot 2024-11-13 102043.png

    I hope this is helpful and look forward to hearing from others.,
    Cheers,
    Toby

  • stefanieb
    stefanieb Vanilla Ice Cream
    #4

    Hi @Tmetcalf
    If I can repay the kindness and offer perspective from our Vanilla implementation it would be my pleasure! Cheering for you!

    I really like the survey you were using- did you deploy it through an integration with your previous Community Platform?

    In the past we've offered announcements that link to surveys, but I'd love to use an Add On type of tool that could 'snap in' to a category/homepage

  • Tmetcalf
    Tmetcalf Vanilla Seedling
    #5 Answer โœ“

    Hi @stefanieb
    I used the Khoros platform in the past and the survey was deployed from community rather than email, ensuring only members (and users) saw the survey. People are often bombarded with emails ๐Ÿ˜

  • stefanieb
    stefanieb Vanilla Ice Cream
    #6

    Thank you for helping me to learn more @Tmetcalf

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