What's the best way to manage an AMA in Vanilla?
Hi all - we are interested in planning an AMA event within our community which would only be open to a select group of super-users. I was wondering if anyone had some best practices on how best to manage this in Vanilla, as I can imagine the lack of threaded comments (as in Reddit) could quickly make things complicated.…
Gifts for users
Hi! I'm looking into giving swag away to users for various acts of engagement. What online stores does everyone use that ship globally? Looking forward to your insights! Liselotte
HLV Connect Reminder - CM Bootcamp - June 6
Hey folks! There is no one-way path to the role of community manager. I started as a group member who posted a lot, moved up to moderator, found out that community management was a thing, and then did everything I could to get here. I’ve heard of teachers transitioning directly to community management. Still, others made…
How have you leveraged gamification tools?
Hi everyone, Bit of a general question, but we're looking to go deeper with our gamification and we'd love to crowd source some ideas of how other community managers have leveraged the available tools and used gamification to reward/incentivize/recognize community users. We're definitely going to leverage the leader board,…
Multiple Teams - only one Unresolved list
Oh hai! Question for you all: How do you work with multiple teams moderating your communities, owning different areas of the forum… but only having one Unresolved queue to manage all posts in every category? Do you: All use the same Unresolved list (ignoring each others categories in the list and skimming through to find…
Khoros to Vanilla Migration Pointers
Hi! We've had a Vanilla instance for 3 years, and through an acquisition, now have a Khoros instance as well that we will be migrating into a combined Vanilla instance. If you migrated from Khoros, and have any pointers about your migration experience, I'm all ears. Bonus points if you have merged a legacy Khoros instance…
Subcommunities, who has one?
I'd like to create a subcommunity. To research the idea, I'm looking for Vanilla users that have a subcommunity to see how it is all set up. Who has a community + subcommunity here that you wouldn't mind me snooping around in? Thanks! Liselotte
How do you handle "I want to remain anonymous?"
We've had a few members recently approach us saying, "I haven't joined your community yet because I don't want (fill-in-the-blank) to be able to see my activity there. Can I join anonymously?" My advice to them so far has been to join as they normally would but use a nickname as a username (I have to manually approve…
Ever get a huge spike in visits...but have no clue why?
Over the weekend, my community had a big ol' spike in guest visits (guests=people not logged in) on a SUNDAY of all days. The average for the week was 200-300 guest visits each day, then on Sunday - boom! - nearly 3,000 guest visits. There were no social media posts, newsletters or other marketing efforts that day. Perhaps…
#TipTuesday: Crafting a stellar survey
Communities hold tension for what the host organization wants it to be, and what the community members need it to be. For Community Leaders, it is in their best interest to have a close pulse on the needs of the community members and- what better way to find that out than to ask them directly. Survey creation is both an…