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Identifying New Members
Hi all! I recently discovered the space to see a summary of activity occurring on my site, and had a question. When looking at new members, I can see the first 5 or 6 names, but if there were more that signed up, it simply says "plus 5 more". Is there a way to see who those 5 more were? I thought about a report that brings…
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Tracking 'time to first engagement'
Hi all! I am working on strengthening my metric tracking for 2023 and would love to be able to track how long it takes a new member to engage. I have played around with the report building tool and just haven't seemed to land on the right combination to pull that data. Has anyone been able to do this and if so, would you…
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Zoom meeting recordings no longer valid
Hey there, we recently had a staff member who was big in the community leave. With their departure, all the zoom links that were housed on Zoom's cloud are gone - note to self, download your meetings to the computer! At any rate, there are 100s of posts that will either need to be edited or deleted. I'm curious if anyone…
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New Notifications visibility on mobile device
Hi Team, New inbox messages/notifications do not show on the homescreen until you go into your profile avatar, is there any way it could pop-up as a number somewhere to indicate there are new items to address? Perhaps in the menu on the side where Community Info, Discussions etc. sit to make it more visible? Many thanks,…
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Gating the entire community
Does anyone gate their entire community? i.e. you can't see any community content unless you're signed in? Is there any reason NOT to do this?
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Can you show just the homepage and gate everything else?
I'm wondering if I can configure permissions so that guests, unconfirmed and applicants can see the homepage of our community, but if they click anything they are prompted to sign in/register
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Any advice for inviting customers to new community?
Hey all, We recently launched our new community, Woohoo! We're thinking of ways to remind our customers of the new change. Has anyone had success with creative ways to re-invite customers to your new community? Thanks for all of your help!
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Using Groups for research, any insight?
Hi everyone! Asking in this group to see if any other Community Managers are using the groups function in their forum spaces to conduct research? Our research team is interested in creating groups for some of our Beta testers of our product. (we've usually conducted these groups on Facebook) I was wondering if anyone had…
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Customer portals - best practices?
Hi, do you have a portal outside of vanilla that your customers use? This could be where they'd search KPS articles, enter support tickets, gain access to help files, download the latest software update, or direct themselves to an LMS platform. We use Salesforce for this and I'm curious if anyone else uses Salesforce for…
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A place for fun?
Hello, I'm thinking of adding a spot in our community for folks to have fun. So posting things like happy hour games. Has anyone done this? Is it successful? Let me know. Thanks!!
