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📊 🏆 How to analyse points distribution in Excel/Google Sheets
Happy Wednesday, friends! 🤓 When reviewing and analyzing points distribution, one of the things I like to do is take an export of users, and use excel/google sheets to tell me how many users are in each rank so I can figure out if the current structure makes sense (or if a proposed structure would make more sense! Once…
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Who changed that?
Have you ever wondered who on your team made a change to your site configuration? Maybe one of your plugins was toggled off, or the settings were changed and you’re not sure why. You’re probably already familiar with the Change Log page on the moderation tab of your dashboard, but did you know that this tool has recently…
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Rank Change Over Time
I'd like to learn about methods of assessing User's Rank changes over time. This would be a valuable way for us to measure engagement change over time. I know that we can use the leaderboard to track engagment for a defined period of time but I think it doesn't allow us to assess the rank of any user- including those who…
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How are you welcoming your users?
Hey everyone! 👋 When setting up a new community (or refreshing an existing one!) one of the things I always like to review is the member journey including the emails they get. This tends to be an interesting topic of discussion, and I was curious what this community thought about it and what you all were doing to welcome…
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Upcoming HLV Connect: Open Session Reminder
Hi everyone, I'm looking forward to hosting next week's Vanilla Connect Session alongside @JSaghbini and @Shauna. This will be an open session, so we're opening the floor up to you to share unique community configurations, highlight noteworthy accomplishments, and ask questions to to other community users. Please remember…
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Has the export user csv from API call quit working?
I've been trying to export the CSV of my users using the method laid out here in the API docs, but the CSVs are all blank. Did this url shortcut change or should I report this as a bug to support?
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Moderation Queue Notification
Hi, Is there any way to set up an email notification when a user requests access and is placed in the moderation queue?
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Linking to a specific comment within a thread
Hello! I just learned that when you post a comment on a thread, the url updates and takes you directly to the comment within the thread. However, I can't figure out a way to link directly to a comment within a thread that someone else posted, or is an older post. Is this something that is possible? My use here is that we…
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HL Vanilla Connect: Strategic Community Planning Framework March 14th
Hey everyone! 👋 Great community starts with a great plan – we use a planning framework called SPAN & CARGO to help you nail down what kind of community you are trying to build and how to get there – whether you’re creating a community plan for the first time, or revisiting your plans for 2023, creating a SPAN & CARGO plan…
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Do your internal users post to your Ideas board?
Hi everyone, We currently only allow customers to post to our Ideas Board but we've had some questions from our Product team about whether internal staff users can post there too. Account Managers/Support team etc. are often given feedback directly from customers and they are wondering if they could post it to the Ideas…
