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HLV Connect: Community & Customer Success: Mythbuster Edition!
Join us on Tuesday, August 15 at 2pm EST as we take a look at some of the common 'myths' used when talking about Customer Success and Community. Whether you are a Community Manager looking to help your internal stakeholders understand the value Community can bring, or a Customer Success professional wanting to understand…
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Best practices for managing duplicate questions
We have been running an instance of Vanilla forums for over a year. One of the things I would like to figure out is what to do with duplicate questions. 1. Link existing related posts What I have been doing is copying date URLs from other posts to help answer questions. This works but I would prefer to get search results…
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Recording of HL Vanilla Connect - Customer Success & Community
Hello, good day to all. Yesterday session was very fruitful to me HL Vanilla Connect - Customer Success & Community. Really inspiring and the topic discussed was really matched with our community planning. However, I would like to rewatch the session. May I know when it will be uploaded? I might forget some of the points…
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What are you doing to drive staff engagement internally? 👩💻
One of the things that comes up time and time again in my conversations with community builders is how to get staff members more involved. I've found that these 3 key things work for me: Thinking about what’s in it for them & communicating value Personal, 1:1 relationships Specific, clear asks 📣 Thinking about what’s in it…
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Tip Tuesday: Craft a Community Success Plan!
Today's Tip Tuesday is about creating a success plan for your community. A success plan outlines your community's goals and objectives. This will help provide a roadmap for growth and development. A success plan will help community members understand what they can expect to achieve and how they can contribute to the…
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Celebrating 1 Year of Our Community
Hi everyone! This September will mark 1 year of going live with our customer community. We want to celebrate this milestone with our members and also with our internal employees. Would love to hear what others have done to celebrate the 1 year mark of their community with members and fellow employees. We want to make a…
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Getting the user role from the frontend through JS
Hello all, Has anyone found a way to be able to get the role of the user through JavaScript or anything? I have tried to look at the network calls to see if there was any JSON that I could manipulate. Pretty much, use case is I want to get the role of the user and do multiple things with that string, 1) put it into a…
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Upcoming HLV Connect: Open Session Reminder
Happy Friday, everyone! ✅ Got cool, interesting community initiatives to share? ✅ Any questions you would like to hear feedback from other community leaders using Vanilla? ✅ Or discover any best practices to maximize our platform? @Shauna, @JSaghbini and I are excited to host our next Vanilla Connect Session on Aug 1, 2023…
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When to delete users profiles? Privacy law compliance?
Hi Vanilla friends! I seem to have a lot of users that haven't logged in in donkeys years… (and I love cleaning up…) So, how long do you keep 'inactive' users profiles? Do you ever delete old user profiles? If yes, after how much inactive time? Is there anything about this in GDPR? From what I've understood, you can only…
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Social Groups Category - to see Discussion List & Bookmark posts
Heya, So in the Social Groups documentation it says to take away the VIEW permissions for all roles for the Social Group Category. I only just realized that our forum hadn't done that… which meant that this Category showed up on our Category page (yay!) but that when someone clicked on it they saw a full list of all…
