#TipTuesday: What metrics help define a healthy community?
As a senior customer success manager at HL Vanilla, I get this particular question a lot during my many conversations. What are some key community health metrics that I should be monitoring? Although I feel that there can be specific key health metrics based on your specific community use case, there are a variety of…
Help your users to help themselves
Our years in the community realm have taught us that customers really want the option to help themselves. It's a big deal for their overall experience. I mean, a whopping 84% of folks prefer to try and sort things out on their own first, and a solid 79% expect that self-help option. Having an easy-to-find self-service…
#TipTuesday: From The 90-9-1 Rule to 55-25-20 – Start Focusing on Quality
In the early 2000s, the 90-9-1 Rule was introduced to the world by Jakob Nielsen, co-founder of the Nielsen Norman Group. Originally, it was an observation of the way people behaved in large online communities: 90% of members are passive observers. 9% engage occasionally. 1% are active contributors. Eventually, this…
Integrating with Condens?
Hello! I've just found out that the product designers here use Condens for their UX research and I'm wondering if it's possible to build in integration between an Ideation category and Condens? If not, has anyone used Condens in other ways (uploading csv files with Idea data etc)? Thanks! Alex
Can we add a "repeat events" feature?
I saw that there was a recent update to add CTA buttons to events - AMAZING! But, could we also make it so that we can do repeat events? We hold a live forum every other week and currently I need to manually add each event, even though the details never change. Would love to be able to check a box that says, "this is a…
ICYMI: How to build a community to support scaled success! ⭐️
In case you missed my webinar a few weeks ago (you can find that here), our friends at ChurnZero have posted a recap on their blog: Anyone here building scaled success programs with community? What has worked for you (and what hasn't??) would love to hear others' experiences :)
Join us for our next HLV Connect: Open Session (Oct 24, 10 EST / 3:00 UK 🇬🇧)
Join @screghan and I on on October 24th at 10:00am EST for another HL Vanilla Connect Open Session. We're looking forward to answering your questions, discussing what you're working on, and connecting with other Vanilla users. Register now and feel free to comment on this post with what you'd like to discuss.
Why do people join communities? 🧑💻
Hey there Community Managers! Let's chat about why joining communities is so important, especially as more and more of us move towards working remotely or are still hesitant to get back to our normal, pre-pandemic social lives. The need for connection is deeply ingrained in all of us. We're wired to be part of communities,…
#TipTuesday: Tactics to increase email digest adoption
We’re excited about the new email digest feature which is currently in beta. You can check it out by subscribing in your Notification Preferences. If you would like to be a part of the beta testing group by having this feature enabled on your community, please let us know by going to this thread and leaving a comment. So,…
Link to a page for events of a certain type
Hello! Is there a way to link users to an events page that only has events of a certain type? Use case: We host monthly webinars, fireside chats, and virtual support groups. I want to make a page to link people only to the upcoming virtual support groups.