-
Best practices for managing inactive users
Hi everyone! I'm doing some research and looking for best practices on how other communities manage inactive users. Our Community is a closed B2B SAAS Community and some of the metrics we track are: Overall Community numbers % of passive users (what we define as users who log in and "lurk" but don't actively post or…
-
Silos and Data
Hey folks, I wrote about breaking down silos just over a year ago. In that post, I was specifically talking about a product team. I mentioned how important it is to bring facts and data to help other teams understand the importance of the community. Now, one of my customers wants to use their data to break down silos…
-
HL Vanilla Connect: Open Session
Hi Success Community, Join @kimmieharrington, @Kirstie Macfarlane and me on on August 29th at 2:00pm EST for another HL Vanilla Connect Open Session. We're looking forward to answering your questions, discussing what you're working on, and connecting with other Vanilla users. Register Now! and feel free to comment on this…
-
💥 Countdown to Super Forum! ⑤ weeks to go 💥
Higher Logic’s 14th annual Super Forum returns April 10-12, 2024, with two full days of sessions to help you discover the SPARK that connects the dots between community and your customers. We're only 5 weeks away! In anticipation of this special event, we will be doing a weekly post to feature some of the sessions that…
-
🧭 Leveraging Community Insights for Enhanced Customer Experience 🎯
Crafting an exceptional customer experience isn't a walk in the park. Each customer has unique needs and perceptions, making it challenging to devise a foolproof strategy. Yet, amidst this complexity, online communities offer a goldmine of insights that can significantly ease this process. These communities serve as rich…
-
Using events to grow group membership
Hi, We are looking to grow our group membership by hosting group events like roundtables, fireside chats etc. We've tested, but just to confirm - non-group members cannot RSVP to events? (this is what we would want, we want them to have to join the group to RSVP). If a non-group member tries to join they see this (no RSVP…
-
💥 Countdown to Super Forum! ⑦ weeks to go 💥
Higher Logic’s 14th annual Super Forum returns April 10-12, 2024, with two full days of sessions to help you discover the SPARK that connects the dots between community and your customers. We're only 7 weeks away! In anticipation of this special event, we will be doing a weekly post to feature some of the sessions that…
-
💥 Countdown to Super Forum! ⑧ weeks to go 💥
Higher Logic’s 14th annual Super Forum returns April 10-12, 2024, with two full days of sessions to help you discover the SPARK that connects the dots between community and your customers. We're only 8 weeks away! In anticipation of this special event, we will be doing a weekly post to feature some of the sessions that…
-
🧭 Strategically Aligning Community Initiatives with Stakeholder Objectives 🎯
Following our recent discussions on getting your teams aligned and how this alignment can optimize community impact, today we're going to take it a step further and look at how we can align the community strategy with company objectives. In the ebb and flow of business, adaptability is paramount. With the onset of…
-
Customer Showcase February 2024: Ginger from Anaplan
Hello Vanilla Community! My name is Ginger Anderson, and I’m the Sr. Program Manager of Community/Content at Anaplan. I’m excited to be a guest on the blog today to take the opportunity to share more about our Community. We migrated to Vanilla in January 2023, and have over 80,000 members. We are just ending our fiscal…
