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Seeking advice on Community Awards for end of the year
Hi everyone! I've been contemplating the idea of organizing an End of the Year awards post for our community, and I'm eager to hear about your experiences if you've done something similar. Feel free to share your posts on your Community; I'd love to gather some inspiration! Here are a few initial ideas I have in mind: User…
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#TipTuesday: Success Community Documentation Updates Category
Hi everyone, I was poking around a couple of weeks ago, like I do, and I found a category that was new and delightful to me – the Documentation Updates Category! Among their many tasks, our intrepid document writers, @Troy and @KevinH, work with the Vanilla team to keep all of our documentation up to date. You can find…
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🧭 How Community can improve your Customer Experience 🎯
At some point, many of us have come across the saying, "it takes a village," a phrase used in various contexts from raising children to establishing a business. Essentially, it emphasizes the collaborative effort required for certain tasks. In the realm of software, we often discuss user-centric design and the creation of…
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Customer Showcase December 2023: Genevieve from Smartsheet
Hey Vanilla Community! My name is Genevieve. I'm based in the UK and I am one of the Community Managers for Smartsheet, a SAAS collaborative work management platform. While our site is publicly crawlable, members wanting to post or react to posts need to sign in with Smartsheet (SSO login only) in order to participate.…
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TipTuesday 10 Key Tips for Customer Community Success! ✨🚀
🚀✨ Launching and Scaling: 10 Key Tips for Customer Community Success! ✨🚀 Attention community builders! Here are 10 essential tips to propel the success of your customer community from launch to scale: Brand Consistency:Establish a seamless brand experience by adhering to styling guides. Ensure your community reflects the…
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Polls - How do you use them?
The title pretty much speaks for itself, but I am curious about the various ways y'all use them. Are they fun or serious? Do you use them as a form of ideation? Do they spark discussions? If you don't use them right now, do you have any creative ideas for them?
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Has anyone used an Airtable integration?
Hi everyone! Bit of a long ask so apologies in advance. We don't have a Zapier account but I'm trying to build the case to get one and was wondering if anyone has used it to build an integration with Vanilla? Specifically, we have a use case for a subcommunity that will connect some of our customers with subcontractors.…
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What is CX? Why is Customer Experience so Important?
We're all familiar with the term customer service. Anyone who has had an issue with a product or service has likely dealt with the customer service department that provided it. Generally the interactions only happen post sale, for issues or questions about the product. On the other hand, customer experience encompasses…
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Please join our next HLV Connect: Customer Panel
Please join @Ally and me on November 7th at 2:00 PM Eastern as we host a customer panel. Our guests are @thaas from Red Hat, @Heather Wendt from Gain Groiw Retain, @Jenna Lansky from United Rentals, and @epanska from SmartRecruiters. We look forward to seeing you!
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Join us for our next HLV Connect: Building ROI for customer communities 📈
Ever feel like you're speaking a different language when pitching the value of customer communities to your exec team? 🗣️ We've been there - and so have many of our customers. That's why we've designed a no-fluff webinar that’s all about equipping you with the hard-hitting facts, figures, and frameworks that resonate at…
