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Creating events for your community?
Certainly as time goes on, and physical events will eventually return, will your community events return or stay virtual? What learning have you made with virtual events? What worked/what didn’t? I have some thoughts, but I’d like to hear from you.
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Your Community and Covid19
Our CEO recently penned the following about some changes happening to our work community We are a close knit team leveraging all the tools to stay connected. I also know sometimes it can be tough to be a community manager in a silo at your company. We want to offer this discussion space where we can all collectively share…
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What are the things you want the most help with?
I'm always looking to create great content for you to be more successful. What are the topics you think would be most helpful for you to be more successful? Measuring ROI Talking to management about community Creating meaningful impact with your community Self-Care I have some great content planned, but I don't want to…
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State of Community 2020 Report from TheCR
Hey friends, The Community Roundtable "State of Community" survey is open. See below for more details:
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What are your best practices about email for community managers?
We were having a conversation around the office, and a great topic came up about what email address to use for community platform emails. Did you know "no-reply" as an email address, can impact the deliverability of these messages? Check out these best practices from SendGrid What other tips do you have?
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Attention European Community Managers!!!!
We've heard you and we are starting to offer content live in your time zone. Our first webinar is in a couple of weeks! We'd love to do this more in the future, so I'd love your feedback, constructive criticism or ideas for future content. You can comment here, or send me a PM if you are shy!
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Happy Halloween!
So it's Halloween - I'd love to know what your community is up to celebrate it. Share your Halloween pics or ways your community is celebrating Halloween, and we may have a treat in store for those who comment 😎
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Summer Vacations!
Summer is always so tough. There are tons of vacations to manage, and as a community manager it can be tough to get away. I once wrote this piece on how to handle the holidays. What have you found to be your best tips?
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How do you deal with passive-aggressive people?
Saw this research and I was curious with how people in the community space deal with it. This was from Smartbrief: Don’t stoop to their level. The majority of you either confront passive-aggressive behavior when you see it or you just let it slide. I’d venture to guess that the difference in those situations boils down to…
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How to Set the Most Impactful KPIs for Your Community
Carrie Melissa joined us to share her idea on how to select your most impactful KPIs for your community. You can watch it here: What are your tips/challenges with selecting KPIs
