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Incorporating Mentimeter or Kudoboard into the Community
Hi all- I've been asked to see if there is a way to incorporate Mentimeter or Kudoboard into our community site. Does anyone have experience with either of these? Any help would be awesome!
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#TipTuesday: Image Moderation with A.I
Hey gang! It's Tuesday somewhere. I'm going to deviate a little bit from the usual quick tips for using Vanilla and instead jump into something a little more complicated (and long-winded). Lets get an A.I to moderate images on our communities! My goal here will be to create a way to quickly flag posts that have images…
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Please Help - editing comment or posts won't work, just constantly "loading"
Hi there, I've been having trouble recently that I was able to replicate with other accounts. When you try to edit a post or comment, it only loads constantly but doesn't actually let you edit (to my knowledge). Can anyone help? Thanks in advance!
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How do you track support themes over time to feed into product?
We're looking to analyse what topics come up often for support most often. How are other communities doing this? Some of the ideas we have: Analyse search terms - what are people searching for most often? (we're already doing this but it only covers one element) Analyse tags - which tags are being used most frequently…
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Suggestion Box feature in your community?
Have any of the community managers here found a way to add a "suggestion box" feature to your communities? We would like to have a space for folks to add product feedback in our community, that can connect with salesforce in order to connect the feedback with the users' accounts and allow us to track feedback like we do…
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All About Our Easter Eggs!
Howdy, y'all! You may have noticed that our #TipTuesday post on September 19 had a little something special in it. If you didn’t, you should check it out – hint, hint! We posted some Easter Eggs back in July in a couple of posts, and they’ve been sadly neglected since then. I’m here to let you know that our precious,…
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Welcome Email Examples
Hi Community - Would you be willing to share your welcome email templates/examples? I'd like to improve ours and am looking for inspiration! Also, in what time frame do you send your welcome emails? Immediately upon joining, later in the day, next day? Many thanks!
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#TipTuesday: Community Value Cycle
“If we build it they will come!” How often do we hear this refrain as community leaders and assume that our members will feverishly start posting to our forum? All too often and, in my opinion, this is a highly unrealistic expectation. While creating a community environment- digital or otherwise- for people is the first…
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Making the Case for a Customer Community [ recording 🎥 ]
Did you miss our latest Vanilla Webinar? Check out the recording below: What a Decade of Research Reveals About Scaling Value People are overwhelmed with information, and that is increasing with the onslaught of AI. They crave real conversations and authentic connections. Communities address customer needs while changing…
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Internal staff & training
Hi there! Does anyone have a best practice for how they designate roles & responsibilities within their own community? For example: #1 . Assigning internal staff to specific questions/posts? This staff member responds to [x] type of questions/posts This staff member responds to [x] type of questions/posts #2. Cadence &…
