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Upcoming Webinar: Introduction to Moderation Services!
Hi everyone! 👋 My name is Manon and I am a Marketing Manager here at Higher Logic. We know how challenging it can be to manage a community, especially if you have a small team. That's why we're excited to invite you to our upcoming webinar on Higher Logic Vanilla's Moderation Services! Be sure to join us Wednesday, March…
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We're looking for website usability testers!
Higher Logic is making big improvements to its web experience in 2023 and we’re looking for two customers to help by participating in a 30-minute interview. An external agency will conduct the Q&A and ask for feedback on how often you visit the website, experience looking for content and your preferred placement for…
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Custom Profile Fields Update
Custom Profile Fields Update! As you might be aware, we initially announced that we’d be releasing our new custom profile fields at the end of December 2022. We ended up delaying that to tie up a few loose ends and add an extra layer of polish. We’re excited to announce that we will now be releasing the new custom profile…
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Holiday Coverage for Our Community
Hello friends, Our community here is very important to us, but it's also important we spend some time with our families during the holidays. That said, don't worry, we are still going to be monitoring our community, however we wanted to alert you that from December 16th until the new year, we will have reduced staff. Our…
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Nominations for Champions of Community Awards
Hello Friends, Throughout the year, you’ve been creating memorable experiences and driving business outcomes through your community. It's time to get recognized! We want to celebrate you, your team, and what you’ve accomplished! We want to put your name on a billboard (so to speak) - or fly one of those banners across the…
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Important Conversations Update
Hello friends! After deep discussions with many of you, and the deeper desires for an in-person event, the team have made the difficult decision to pivot our plans for the Conversation22 virtual conference. In lieu of a virtual event, we will be taking Conversations on the road (and in person) for 2023! More details to…
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New look!
As you might have noticed, we’ve added a new look and feel to the HL Vanilla Community using our awesome Foundation theming engine coupled with the new layout editor! Got questions or comments on the new look? Curious about how we set anything up? I’d love to hear about it! 🤓 One aspect of the new theme that tenured…
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Help us shape our Higher Logic customer conference agenda
We're in the midst of finalizing the dates of our Higher Logic customer conference - so we will be announcing those to you soon. In the meantime, I wanted to garner opinions from our customers so that we can shape the agenda. At a high level, we'll be virtual this fall and are thinking 2-3 days of hands-on examples with…
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New Look - New Name - New Logo
Hello Friends, I hope this post finds you well. You may notice a slight change on our website and our community today - we are unveiling our new logo. Why now? It is almost a year to the date of the acquisition and Vanilla and Vanilla Forums is being rebranded to better reflect our position as a keybrand within the Higher…
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Vanilla Support Upgrades To Zendesk!
As you may know, Vanilla and Higher Logic are now partnered together. As we continue towards becoming a cohesive team, we are migrating from our current FreshDesk ticketing system over to the ZenDesk ticketing system already in place at Higher Logic. The migration will have minimal impact on how you interact with us - some…
