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📈 Analytics to consider: device type 💻
Hey there Community Managers! You've probably noticed when working on your custom Layout Editor themes, there's an option to set conditional visibility: This gives you a lot of flexibility to build a layout that is completely different for members who are viewing it on their desktop computers vs on their phones. How to…
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Is there any way to pull all category content?
Hey all! Our community has an ideation Product Feedback board, and was wondering if it's possible to pull all discussion content? I know you're able to chart discussions with most votes, highest page views, etc. within Analytics, but our Product Team is looking for the actual content within the post. Specifically, the…
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How to track your new Registrants
Today we're discussing new members - and what we can learn about them. Most of us are concerned with tracking our new users, making sure that our communities continue to grow. Our default Traffic Dashboard has a "New Users" graph to give you an overview of who has been signing up for your community: Looking at this, you…
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Active Users in Analytics
Hey all, Here, active users are described as members "that logged in to the community." Does that mean that, if I look at a range of time (June 2024 for example) in the Vanilla Analytics, the number of 'active users' will reflect the number of members who logged in during that month? Is there a way I can see the number of…
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What does a HubSpot or ChurnZero integration do?
I have a few questions regarding HubSpot integrations and figured this would be a great place to ask! We are currently looking to add our Knowledge Base to Vanilla. However, we'd like to get more information/analytics from the Knowledge Base. Examples include time spent on article, search terms with no results, and most…
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Table of Discussions posted
Hi everyone! 😁 New community moderator here and this is my 1st post. I'm trying to create an Analytics Dashboard that would show the Discussions (not Questions) posted in a specific period. We will use this data in one of our gamification programs as we try to award our members who actively create useful Content…
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Tracking User Page Views by Country 🗺️
Hey everyone! We had a great chat in our Vanilla Connect session today, and one of the questions that came up from @saramaloney was whether it was possible to track any metrics by Country. This is easy to track using Vanilla Analytics, here's how! Here's how I set up the graph to track Page views: Which gives me this:…
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#TipTuesday Analytics Data: calm, cool and collected.
Here's a tip. Take a new look at the Analytics section of your Vanilla Dashboard if you haven't for a while. Our product team is geeking out on building tools for gathering, organizing, and displaying your visitor data. They're really having fun. And my tip to you is, jump in and start having fun too. Don't be stressed…
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📈 How to track WHO voted "Unhelpful" on KB Articles 🕵️
Hey there Vanilla friends! If you're one of the many who are using the Vanilla Knowledge Base, you're probably aware that users have the ability to vote a doc as helpful or not: In your default analytics board you will have results for your most viewed articles, as well as those with helpful and unhelpful votes: Now you…
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#TipTuesday Simplifying page view reporting
Hello Folks! Vanilla Support is back at it again with the…🥁drumroll🥁 please… Page views data is always a hot topic in our analytics related inquiries. I wanted to give a brief overview from my experience on how Vanilla goes about tracking and reporting on page views. This is a KPI for client reporting, so it will always be…
