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📊 Tracking Subscription Changes: Who’s Opting In and Out (and Why It Matters)
Ever wonder which parts of your community are drawing followers—or where people are quietly opting out? Understanding these subscription-change moments gives you insight into what content sparks interest, which channels members actually want updates from, and where engagement might be slipping. 💡 Why Track Subscription…
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#TipTuesday - Pulling Category Subscription Metrics
It's always nice to be able to understand where you may have the most reach when making content in community. This can help increase user engagement, provide valuable insights to forecast future content, and allow your team the ability to track growth. Firstly, you'll want to be sure you have category following enabled,…
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Does anyone know how to setup a PowerBI dashboard for HLV analytics?
Hi everyone! Does anyone know how to create a PowerBI dashboard using HLV Analytics so I can get a holistic view of our customers within one view without having to pull multiple dashboards? It's extremely manual and time-consuming and I'm unable to determine holistic growth both at the individual and account levels: This…
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Analytics Hackathon 2024! 💻
Calling all Vanilla experts! As well all know, the Vanilla analytics offer a lot of opportunity for customization and creativity. In order to inspire others, we would love to see some great examples of custom charts! In exchange for sharing your expertise, you'll earn this shiny new badge 🤩 I'll get things started with a…
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🧠 Measuring 'ghost solutions' in Vanilla
You might have seen Richard Millington’s recent article about declining search traffic and why it doesn’t necessarily mean your community is losing value. He introduces the idea of “ghost solutions” — when people find their answers from your community directly in Google search results, without ever visiting the site. The…
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Gamification Analytics - What are you tracking? 🥇
Hey everyone! 👋 I was chatting this week about setting up analytics specifically around gamification with @GingerAnderson and @beckyleung and thought it would be fun to share a few of the charts I found interesting — but I bet some folks in this community have some other interesting charts to share or ask about as well, so…
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List of Top Metrics You Report Up To Leadership and Measuring Stickiness
Hi everyone, My name is Cali and I work with a B2B SaaS Enterprise company. Currently I am working on tracking our top 20-30 companies within our Vanilla Dashboards and was curious if anyone had a cheat sheet/list they could share on the top metrics they report up to their leadership. I have several in mind and already…
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Reporting Community Activity by Company (Email Domain) 🏢📊
I’ve chatted with a few customers about this lately — while you can always get fancy with Power BI or use our Salesforce activity sync feature, sometimes a good old Excel export does the trick 😅 Here’s how you can quickly see activity by company domain using just the User Export and some simple formulas. Step 1: Export…
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Posting analytics why doesnt it inlclude all post types
We use Vanilla for Community. I have a question regarding the analytics. I was reading the https://success.vanillaforums.com/kb/articles/1502-analytics-terminology Here it is mentioned Discussions, Questions, Polls, Ideas, or Events are types of posts. Comments and Answers are also types of posts but are considered…
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Anyone else seeing a weird spike in "Other" views?
Hi broader Community folks, We submitted a Support ticket about this but Support wasn't sure what this meant either, so thought I'd ask here to see if this change is unique to us or is happening across other forums. We're seeing a big spike in "Other" views when we look at views by Type. It started in March and suddenly…
