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#TipTuesday: Defining Your Community's "One Thing"
As a community manager, you’re often asked to have your members do a lot of different things. Q&A, feedback, ideation, testing, use cases, customer stories - the list goes on and on. Before you know it, your community home page ends up looking like Times Square complete with billboards and flashing lights. This quickly…
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#TipTuesday: YouTube embeds for your homepage
Everyone loves video content. It's eye catching, easy to consume and can help drive engagement in your community. We know it's easy to copy and paste a URL into a discussion today but how can you showcase your video content on your community homepage? 🧐 It's actually incredibly easy. Most companies and organizations have…
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#TipTuesday: Surveying your community via pop-ups
Time for another #TipTuesday! Whether your community is the new kid on the block or has been a key part of your user journey for years, it is always great to check in with your users to ensure your community continues to provide value – not only meeting your business needs, but your users’ needs as well. How are other…
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#TipTuesday - Encouraging Internal Stakeholder Engagement
Well, it is a bit late, but it is still Tuesday! Today I wanted to talk a bit about how to encourage internal stakeholders to engage with your customer community. Create a staff-only leaderboard - showcase those staff members who are impacting the value of your community through a board that focuses on employee roles. Set…
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#TipTuesday - Boost Community Engagement with Automation Rules
🚀 Boost Community Engagement with Automation Rules Save time and scale your community with Automation Rules in Higher Logic Vanilla! These “virtual assistants” handle repetitive tasks, freeing you up to focus on driving engagement. 🎯 How It Works: •Triggers: Events like unanswered questions or post inactivity. •Actions:…