-
#TipTuesday: Tactics to increase email digest adoption
We’re excited about the new email digest feature which is currently in beta. You can check it out by subscribing in your Notification Preferences. If you would like to be a part of the beta testing group by having this feature enabled on your community, please let us know by going to this thread and leaving a comment. So,…
-
#TipTuesday: Are you recognizing your Top Contributors?
You’ve taken on the arduous task of starting and building an online community. You successfully gained the by-in from your Internal stakeholders, endured the months of implementation, successfully went live, started hosting community events. What’s even better? Your members are engaging and you’re starting to identify your…
-
#TipTuesday: Are you focusing on the User Journey or Organization goals alone?
When selling the idea of community internally, we must ensure the goals of community are aligned with organization goals. This will typically start with the focus of the team or department presenting, Marketing will promote advocacy goals while Support will promote ticket deflection and improved customer experience, while…
-
#TipTuesday: Open vs Private Communities – What's Right for your Community
Time for another #TipTuesday! Happy Tuesday, everyone! Are you presently faced with the decision between establishing an open or private community? If that's the case, you're in the right place for some valuable insights. Deciding whether to build an open or private community for your company depends on your specific…
-
#TipTuesday: Choose Your Community's Tone
"They may forget what you said – but they will never forget how you made them feel." - Carl W. Buehner When I help community managers write their guidelines, I emphasize that they should focus on desired behavior, using “don’t” only when necessary. Higher Logic's philosophy is, “We are all about people, so let’s talk like…