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#TipTuesday: Hacking (Vanilla) Support
Reaching out for technical support when you need help understanding something or if you think you've encountered a bug is the worst. It's time consuming and frustrating to suddenly become blocked until you get assistance. Or you might be like me: assuming that you're doing something wrong and are too embarrassed to ask for…
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#TipTuesday Manage group leaders and owners via the API
Are you currently managing your group leaders by inviting them to be a member of the group, waiting for them to accept the invitation, and then manually promoting them to be a leader? Have you ever had to submit a ticket to Support to change the owner of a group? This #TipTuesday will help you streamline the process for…
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#TipTuesday: Show off your roles with the Role Titles addon
Hey, Success Community! Another Tip Tuesday coming your way, this time from your friendly Vanilla Support team. Have you ever wanted to display a user's role(s) next to their username on posts? Well, good news! Roles Titles is one of our more popular addons and it accomplishes just that. I'm here today to explain how that…
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#TipTuesday: Encouraging Quality Engagement
We pose and respond to queries in the belief that the magic of a conversation will produce a whole that is greater than the sum of its parts. Quality engagement from our members is the holy grail of community managers. Everything stems from that – ROI, sales, brand loyalty, ticket reduction, etc. When members are largely…
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#TipTuesday: Creating and Leveraging an Effective Community Content Calendar
At the beginning of the year, countless organizations set specific goals/metrics, outline projects they plan to complete, and develop key monthly or quarterly milestones to ensure that they are successful. When looking at your online community, it is critical to have an effective content calendar to make sure that you are…
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#TipTuesday: Creating a Valuable Office Hours Experience
Today’s Tip Tuesday is all about creating value for your audience through Office Hours. Office Hours are a great way to bring your members together to: Network with each other Learn product or industry best practices Share wins or roadblocks with peers Done well, these can become a valuable addition to your event content…
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#TipTuesday: Have a wonderful Holiday Season! 🎄 🌟 ☃️ 🕎 🕯️ 🎇 🥂
As the year winds down, many of us will be taking some extra time off to celebrate the season with our friends and family. We hope you all have some holiday gatherings, special traditions, or even far off travels planned to make the most of this time of year. Here are some tips to make this holiday season a great one: When…