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Tip Tuesday: How to deal with trolls who refuse to remain under the bridge
Today's Tip Tuesday is focused on trolls. And I'm not talking the fun, cute dolls with big silly grins that you can twist their hair into wild shapes (yes, I'm old. I know). I'm talking about internet trolls. The trolls of legend used to only reside beneath a creepy stone bridge crossing a stream through a spooky forest.…
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#TipTuesday: Crafting a stellar survey
Communities hold tension for what the host organization wants it to be, and what the community members need it to be. For Community Leaders, it is in their best interest to have a close pulse on the needs of the community members and- what better way to find that out than to ask them directly. Survey creation is both an…
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#TipTuesday: Using SPAN
You're building your community, or you already have one. YAY! Online communities are fantastic! They help you reach your customers, let members collaborate and network with each other, allow you to provide support, and so on. In a community for community managers (isn't that a mouthful?), someone presented this dilemma:…
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#TipTuesday: Get Started Guide
Hello Vanilla community! Welcome back for another edition of #TipTuesday. This Tuesday I want to highlight the importance and best practices when it comes to creating a Get Started Guide for your Higher Logic Vanilla Community. A Get Started Guide acts as a critical part of your online community for a number of reasons and…
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#TipTuesday : Badgify Comments addon
Looks like it’s time for another #TipTuesday! We all want our communities to have the most engagement… right? Today we will be talking about a useful way to promote engagement through Gamification in your community using the – Badgify Comments addon https://success.vanillaforums.com/kb/articles/104-badgify-comments…
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#TipTuesday: Bump and Sink
Time for another #TipTuesday! Today we’ll be talking about two useful (yet under used) moderation tools: Bump and Sink I know you might be thinking “that sounds like a bad name for a corny dance move” but stick with me! As you likely already know, the recent discussions page, category discussion pages and any discussion…
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#TipTuesday: Surveying your community via pop-ups
Time for another #TipTuesday! Whether your community is the new kid on the block or has been a key part of your user journey for years, it is always great to check in with your users to ensure your community continues to provide value – not only meeting your business needs, but your users’ needs as well. How are other…