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#TipTuesday: Encourage your users to protect their privacy! 🔐
Hey there Vanilla friends! I had a customer question come up recently that I thought would make for a great conversation topic on our community. This particular customer was concerned about being responsible for any private information their members may post on their community (which was a health support forum). Health…
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#TipTuesday: Curating widgets for different Roles or Ranks in your community
Happy Tuesday everyone! It's starting to look like Spring🌷🌱 here in Northern Ontario, and I'm feeling the spring cleaning vibes at home and at work -- a new initiative to spruce up the community this spring is #TipTuesday -- we'll be posting a cool new tip around community management, the Vanilla product, and everything in…
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#TipTuesday: Hacking (Vanilla) Support
Reaching out for technical support when you need help understanding something or if you think you've encountered a bug is the worst. It's time consuming and frustrating to suddenly become blocked until you get assistance. Or you might be like me: assuming that you're doing something wrong and are too embarrassed to ask for…
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#TipTuesday Manage group leaders and owners via the API
Are you currently managing your group leaders by inviting them to be a member of the group, waiting for them to accept the invitation, and then manually promoting them to be a leader? Have you ever had to submit a ticket to Support to change the owner of a group? This #TipTuesday will help you streamline the process for…
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#TipTuesday: Show off your roles with the Role Titles addon
Hey, Success Community! Another Tip Tuesday coming your way, this time from your friendly Vanilla Support team. Have you ever wanted to display a user's role(s) next to their username on posts? Well, good news! Roles Titles is one of our more popular addons and it accomplishes just that. I'm here today to explain how that…
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#TipTuesday: Encouraging Quality Engagement
We pose and respond to queries in the belief that the magic of a conversation will produce a whole that is greater than the sum of its parts. Quality engagement from our members is the holy grail of community managers. Everything stems from that – ROI, sales, brand loyalty, ticket reduction, etc. When members are largely…