How do you handle "I want to remain anonymous?"
We've had a few members recently approach us saying, "I haven't joined your community yet because I don't want (fill-in-the-blank) to be able to see my activity there. Can I join anonymously?" My advice to them so far has been to join as they normally would but use a nickname as a username (I have to manually approve…
Ever get a huge spike in visits...but have no clue why?
Over the weekend, my community had a big ol' spike in guest visits (guests=people not logged in) on a SUNDAY of all days. The average for the week was 200-300 guest visits each day, then on Sunday - boom! - nearly 3,000 guest visits. There were no social media posts, newsletters or other marketing efforts that day. Perhaps…
#TipTuesday: Crafting a stellar survey
Communities hold tension for what the host organization wants it to be, and what the community members need it to be. For Community Leaders, it is in their best interest to have a close pulse on the needs of the community members and- what better way to find that out than to ask them directly. Survey creation is both an…
Leaderboard Widget Monthly point Totals
Hello, I'm hoping to be able to review the monthly point earnings for Staff members from last month. Since our leaderboard resets monthly- I'm trying to find a reliable way to report on this without just grabbing a screenshot/manually recording on the last day of every month. Grateful for your thoughts and suggestions
How are you using ranks?
I'd like to hear how all of you are using Ranks (Level 1, Level 2, etc) in your community. We currently don't utilize ranks beyond the out-of-the-box settings, as we haven't identified a good engagement use case for them that is relatable for us. Please enlighten me with all the ways you're utilizing the Ranking feature,…
Upcoming HLV Connect: Open Sessions Reminder
I will be hosting the upcoming Vanilla Connect Session on May 23rd at 2 pm ET and May 25th at 9 am ET alongside @Joan_Nnah and @Shauna . This will be an open session, so we hope you can join us to share, collaborate, and get inspired by other community leaders. Please remember to RSVP to the events below and share them…
Dealing with duplicate ideas?
Hi everyone, This question has come up on several calls recently and I thought I'd get the pulse how our client communities are handling this today. When you receive two similar or identical ideas how to you go about dealing with this?
To Notify or Not To Notify, That is the Question! 📧 🙋
Ranks/Ranking is an essential part of gamification. Ranks are used to see who is actively participating in the community either by sharing content, submitting or answering questions, submitting or voting for ideas, etc. Ranks can drive engagement as well as lend credibility to users and their posts. No wonder we get…
Is it possible to adjust the Featured Categories Pocket to display only featured discussions?
We noticed that although the new layout editor hasn't been applied to Categories yet, there is a "Featured Categories" pocket that can be applied to a Category Page. Is it possible to configure the Featured Categories pocket (not homepage widget) to display specific discussions?
Who do you report to?
Hi everyone - I know every company/organization has a different structure, but out of curiosity...what department are you in or who does your community manager report to?