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Dealing with Conflict
Have you ever had a conflict within the community rise to the point of making you blood boil and you were so enraged you could not see? Thankfully it doesn't happen often, or I hope it doesn't. Recently I had this experience in a community I am part of, and the conflict was quite irrational. I'd love to hear from you what…
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I'm hiring an intern!
Hi everyone! Do you know a college student who is interested in online community management and philanthropy? I'm hiring a Community Intern to support growth and engagement in Foundant Technologies' community for philanthropy: Compass. This is a paid internship (minimum 15 hours per week) and remote is okay! Foundant is a…
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How do you manage internal users within your community
Hi Vanilla Success Community! I have a question - we have a private community for our customers that is essentially managed by a team of one (me). We're hoping to start involving more internal stakeholders in the community (such as reps from CS, product, support etc.) but we're very conscious of maintaining a particular…
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Seeking Creative Reactions!
Hello! Wondering what reactions you all employ in your communities. We use the Vanilla OOTB (out of the box) reactions, but only the positive ones: like, awesome, LOL, vote up, etc. I often want to use the WTF reaction, but it's not appropriate in our community. ☺️ Do you have any custom reactions? What are they and are…
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Commsor, Orbit, Commonground - Community Data management systems
Hey there! We are looking at adding a community data management system to our tech stack. We've been chatting with a few, but I was wondering if anyone is currently using Commsor or Orbit and wouldn't mind having a chat about your experience with them? Mostly, I am trying to understand expectations of the products, why you…
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Sharing a Developer for Customization
We've used this gentlemen a few times to do some interesting javascript that filters out emails in posts, adds a helpful popup to the forums, etc. He's in Ukraine and his rate is VERY reasonable. If you're a big corp and can't do international contracts with individuals, he's also on Upwork which should allow you to get…
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What are you using for ranks and points?
I'd love to hear what others are using for their community ranks and point systems. Happy to go first... Apprentice - 1pt Milliner Status - 10pts Community Ambassador - 150pts Astonishing Community Achiever - 300pts Community Captain - 600pts Community VIP - 1200pts Community Vigilante - 2400pts Millennium Icon - 4800pts…
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Supporting Groups with current notification status
Hey all! We are at a point that we are starting to think about using groups. Given the current state of notifications for activities in groups, how are you managing groups currently? Do you send out a separate email newsletter? I'm leery to put something in Zapier (if I could) because of subscription permissions etc. I…
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Community Interns
Howdy folks! I'm lucky enough to have a part-time intern supporting our community initiatives, and I'm about to onboard a new person (new person every semester!). I have not had trouble finding community maintenance work and other "meaty" projects to keep them busy, but just wondering... if any of you have interns, what…
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Community Managers On The Move...?
As I was talking to our Vanilla support team today I mentioned that we're at a point now where we're considering hiring a community manager. It started me wondering if there is any type of group established here for just that sort of thing. In my line of work, we have a private (invitation only) group for leaders of a…
