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How do you showcase content?
Content is one of the key drivers for return visits to customer communities, but if you have the world's best content and your customers cannot find it easily, it becomes a lot of good stuff without impact. Having your site built in a way that allows your customers to find what they are looking for (and even some they…
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Retrieving group member request comments
Is there a way to review what a community group member wrote in their initial request to join the group? One of our group members wants to access some of the comments from folks requesting to join to understand their knowledge base of the group topic. Is this possible? If so, who can retrieve this information and how?…
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What to do with deactivated users?
Hi community, I'm looking for tips on how to manage user profiles and their content once they have to be deleted. Due to all those acronyms related to privacy regulations around the world, we are required to remove former customers and their data from our database after a while. That same process should extend to the…
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Preparing for my first AMA
Hi! I am preparing for our first AMA session with a Product Manager. Any tips and hints? I've prepared 18 side questions that could help steer the discussion if the audience is silent. So far I've got 10 participants registered - in your experience, what % of people actually show up? Thanks! Liselotte
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Moderation and your Community [ recording 🎥 ]
In case you missed our last great HLV Connect session - we've got the recording below! Whether you’re a community manager, moderator, or business leader, this session will equip you with practical tips and tools to maintain a positive and productive environment. We’ll cover everything from establishing clear guidelines and…
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#TipTuesday: How to cross-promote / externally promote your community
Promoting an online community effectively requires a strategic approach to reach new audiences and engage existing members. Some key strategies to cross-promote and externally promote your online community are as follows. Leverage Social Media Platforms Social media is a powerful tool for promoting online communities.…
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Theme Variables for navigation links - open to new tab
Heyhey, it seems that the theme variable list within https://success.vanillaforums.com/kb/articles/1506-theme-variable-reference is not complete since we have more variables set in the theme editor than listed in that document. Is there somewhere a full list? I am asking because I seek control for whether a main navigation…
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Content Calendars
Having a goal without a plan decreases your chances of meeting that goal. A content calendar is a tool that helps build: Consistency Diversity in post authors Rituals A strong content topic and type library If you are leveraging a content calendar, what is the most critical part of it for you? If you are not, what is…
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Automation Rules - how do you use them in your community? Let's share our ideas!
Hey everyone, this is my first time posting a discussion in this community so I hope I'm doing it in the right place! 😁 Personally, I'm super excited for the Automation Rules feature, and thought it would be fun to hear what other Community Managers look forward to using it for. Perhaps we can share some ideas of usecases…
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Building a Content Calendar [ 🎥 recording ]
In case you missed our Vanilla Connect session earlier today, we talked everything Content Calendars! This session we covered: The importance of a content calendar for community managers Practical steps to create and maintain an effective editorial calendar Tips for planning diverse content to meet the needs of different…