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#TipTuesday: When less is more
So much of what we traditionally consider community growth is synonymous with “more”: More users More content More views More traffic But there may come a time in your community's maturity when taking a less is more approach can actually be a conducive ideology. We know from the technology adoption curve(1) that most users…
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Uploading Video Directly to Vanilla Communities
Is there a setting to allow users to upload videos directly to discussions or articles? When attempting to upload a video directly to our Vanilla Community I received an error message indicating that the file (Mp4) did not meet the expected file upload extension requirements ex. jpeg- am I missing a setting to enable this?…
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🧭 Crafting a Compelling Business Case for Your Community Initiative 🎯
Your community initiative holds tremendous advantages for various departments within your company, yet it competes with other budget requests. To secure the support of resource gatekeepers, it's crucial to present a compelling and reasonable business case that highlights the value of a community. Here are some key points…
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Join us for our next HLV Connect: Open Session
Join @AndrewD and me for the first HL Vanilla Connect Open Session of 2024! We're looking forward to answering your questions, discussing what you're working on, and connecting with other Vanilla users! Register here, and please reply with anything you'd like to discuss.
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Sharing Back 'Helpful' Feedback within Documentation
We recently heard feedback from a colleague who suggested adding a 'Most Liked/Helpful Articles' widget to our community. Currently within each article we have a 'was this helpful?' option that users can interact with by saying yes or no. My question is: How can we use this information to communicate back with community…
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Customer Showcase January 2024: Sara from Wellthy
Hi! I’m Sara, the Manager of Community and Content Programs at Wellthy. Wellthy has a Care Team that helps family caregivers tackle the logistical and administrative tasks that come with caregiving such as scheduling doctor appointments, researching assisted living facilities, and appealing insurance denials. Wellthy…
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#TipTuesday: Creating a Valuable Office Hours Experience
Today’s Tip Tuesday is all about creating value for your audience through Office Hours. Office Hours are a great way to bring your members together to: Network with each other Learn product or industry best practices Share wins or roadblocks with peers Done well, these can become a valuable addition to your event content…
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🧭 Unifying Internal Teams for the best CX
Request the 8th Easter Egg Badge! Creating unified brand ownership with a consistently valuable brand representation throughout the entire customer journey is essential for organizations. Why? Because fragmented brand ownership negatively impacts your customer experience (CX). When there is robust communication and…
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Suggestions for Naming Conventions when posting assets/collateral
Hi - does anyone leverage naming conventions when you are posting assets or collateral to a Forum or Resource Center in the Community for customers … such as: Technical Brief: XXX (subject area) How To Video: xxx (subject/coverage area) Video: xxx (subject area – more of a awareness or 191 – not a How To guide) FAQ: xxx…
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How are you rewarding members that Vote on Ideas?
Hi Vanilla Community! Looking for some creative solutions here… how do you reward your members when they Vote on or create new Ideas? In our Community we use the Up Vote buttons on regular discussion/question posts as well, which means there's no easy way to see in our metrics who has voted specifically on Idea type of…
