"Spotify Wrapped"...but for community members
Yesterday my intern and I were brainstorming some end-of-the-year engagement ideas. One was to send out a Spotify Wrapped-style summary of a member's activity from the year. (# of discussions, comments, questions answered, badges earned, likes received, etc) in a fun, infograph-type format. We love this idea, but imagine…
Quick Tips for a Successful Launch
There are various methods to improve the success of your community launch, but it will always come down to the actionable steps you are taking to achieve your organizational and user goals. Increasing the success of your launch begins with creating and understanding the outcome you’d like to accomplish with your community.…
How do you all parse out Responsibilities - Reviewing/Answering
Hi Community gurus, Our team is made up of both Support agents and Marketing moderators. Support answers technical questions and Marketing steps in to increase engagement and champion our Community members. We have separate categories for each of these business areas (e.g. a Support Category around "Using Smartsheet" and a…
Community Roadmap ideas
Hey everyone! I'm a new community manager and am working on the roadmap. We are looking to launch later this fall and I am wondering if there are any other community managers that have an outline of their road map they could share with me. My goal is to have a roadmap and 12 month content plan to share with our internal…
Does anyone have any best practices on how to ask a good question and what to put in the body?
I want to provide our audience with a short tutorial to help them get quicker/better responses in our Q+A community. I'm looking for any best practices you've seen work on how to write/phrase questions appropriately and what type of information is valuable to consider in the body
Changing this category to public!
Hey Friends, We have been busy behind the scenes, with some very important updates coming to our little home here for you in the next couple of weeks. We wanted to also let you know that one of the changes coming is that this category - "Managing Communities" will become public. What does that mean for you? It means we…
Dealing with Conflict
Have you ever had a conflict within the community rise to the point of making you blood boil and you were so enraged you could not see? Thankfully it doesn't happen often, or I hope it doesn't. Recently I had this experience in a community I am part of, and the conflict was quite irrational. I'd love to hear from you what…
I'm hiring an intern!
Hi everyone! Do you know a college student who is interested in online community management and philanthropy? I'm hiring a Community Intern to support growth and engagement in Foundant Technologies' community for philanthropy: Compass. This is a paid internship (minimum 15 hours per week) and remote is okay! Foundant is a…
How do you manage internal users within your community
Hi Vanilla Success Community! I have a question - we have a private community for our customers that is essentially managed by a team of one (me). We're hoping to start involving more internal stakeholders in the community (such as reps from CS, product, support etc.) but we're very conscious of maintaining a particular…
Seeking Creative Reactions!
Hello! Wondering what reactions you all employ in your communities. We use the Vanilla OOTB (out of the box) reactions, but only the positive ones: like, awesome, LOL, vote up, etc. I often want to use the WTF reaction, but it's not appropriate in our community. ☺️ Do you have any custom reactions? What are they and are…