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Anyone else see "Discussion NAME" turn into "Discussion ID" in export?
Hiya, I went to Export a custom chart I had created that uses the Discussion Name and the creator ID to track enhancement requests (Ideas). Normally the CSV file has the name as static text in the exported CSV file. However today I noticed the export changes the Name to the Discussion ID: This behaviour has changed, but I…
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Why don't monthly totals added up equal quarterly totals for some charts?
Many community managers report on monthly metrics that involve unique users, such as active users or contributors. One of the most common questions that come up is how come when CMs compare the number of active users for April, May, and June and add them up manually and the number of active users for Q2 (April 1 - June…
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How many unique companies are in your community?
It's great to know how many users you have, but in a lot of B2B communities, folks want to know how many unique companies are engaged in community, and how many users from each company. Analytics, as we've touched on before, is more 'as it happens' — if we want to know the total number of users that exist that belong to a…
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Search Queries without results - How are they calculated?
Hi team, I've been reviewing our search queries without results table over the last month and just want to understand how the results are calculated. Example - The screenshot below is our table from last month. Do these results mean that a member searched that exact phrase 3/4 times? ie. they hit the search button 4 times?
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Breaking Down Guest Views to Find Bots
As promised, here's information on finding out which of your guest views are actually bots! You'll visit the APIv2 page on your dashboard, as shown here: Here's the request body to use - just changed the dates for the period of time you're looking for: { "collection": "page", "start": "2023-01-01", "end": "2023-01-31",…
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#TipTuesday: Copying 00TB dashboards.
I was chatting with a newly launched Vanilla Customer trying to hack creating custom dashboards from scratch, and this made me realize that although it’s common knowledge, a hand full of users are still unaware that you can copy Vanillas OOTB dashboard, edit it and set your own filters and that’s all! Also, for Vanilla…
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Will the Resolve function be added as an option to measure in the analytics dashboard?
I love the resolve feature! We are using it as kind of a QA function. We have a review team that verifies each question was answered correctly and fully (no open issues). Resolve tells them whether the discussion has be checked or not. It would be awesome to be able to run metrics on how many discussions created in a time…
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Reporting and exporting "date posted" field in a table
Apologies if this has been asked before, but is there way to get a working "date posted" column in a table? I can add Discussion Date but the date doesn't show, only an "Other" message that doesn't export to a date when downloaded as a csv. I can see the date posted under the Discussion Name column but that doesn't export…
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Can you see the searches where there are no results?
I'd like to know what our members are searching for that are returning no results. Is that possible?
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How to Graph Page Views of One Community Category
I would love to learn how to create a graph of category views over time for jut one specified category, and I'm having a hard time filtering out the other categories on the graph.
