To help you build and foster a successful community.
Hi everyone! I'm wondering if anyone has used Vanilla to create surveys? Here's my use case and what I'm trying to accomplish: I work for a SAAS company and we are using the Groups functionality to host a private beta community for an upcoming feature. When the beta ends, we want to send a survey out to the participants…
We are about to hit the 1st year mark for our community 😍, and I would like to have a survey of our users to see how much they like the community, what benefits they get from being a member, and what they'd like to see in the future. Has anyone done this before? Do you have sample questions you are willing to share?
Hey friends, The Community Roundtable "State of Community" survey is open. See below for more details:
Join other community builders & get inspired
The Vanilla Community Management Academy breaks down the strategy you need by topic. Maximize your impact with resources and support!
Hi everyone, I’m excited to share that Higher Logic has launched a new podcast, “Power of Connection,” and I’ll be your host! In each episode, I sit down with business and community leaders who’ve seen firsthand how online communities can create stronger connections with customers. Get practical tips, new ideas, and real…
Looking for ways to get even more out of your Vanilla community? We’re excited to invite you to our brand new Vanilla Advisor Summer Series! This is your chance to sit down (virtually!) with our expert Advisor team for a personalized, 30-minute session focused entirely on your community’s success. 💡 What’s in it for you? ✔…
Hi everyone! I wanted to share a bit about my journey customising our community on Higher Logic Vanilla without developer resources in case it's interesting and why I believe it’s something anyone can try. Some context Over the years, I’ve been part of small community teams that didn’t always have the luxury of in-house…
In general, community groups can be invaluable in user research, providing rich insights and facilitating a deeper understanding of user needs and behaviors. They offer access to diverse perspectives, help identify potential issues, and can be used for various research methods such as focus groups, surveys, and…
Good day Community, and thank you @Kirstie Macfarlane. Normally I am asking questions, today I am sharing :-) As Community Managers, we build trust, strengthen brand loyalty, educate clients, reduce formal tickets, and minimize churn. How do we achieve these goals, prove community value, and its impact on the organization?…
Answering questions and fostering genuine connections and trust between members are often key community goals. This is precisely where "Ask Me Anything" (AMA) sessions and "Office Hours" prove invaluable, transforming impersonal digital spaces into vibrant hubs of humans. Easy to produce A key advantage of AMAs and Office…
“This is a super nuanced topic that always raises people’s hackles.” That’s how longtime community... The post Where Should Your Community Live? Weighing Social vs. Owned Platforms appeared first on Higher Logic.
Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,... The post We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like appeared first on Higher Logic.
A company decides it’s finally time to build an online community. They buy the software,... The post What It Takes to Be a Great Community Manager with Izzy Neis appeared first on Higher Logic.
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
