To help you build and foster a successful community.
Building a super user program is an amazing way to identify, utilize, and reward your highly engaged customers. Setting up a strong foundation to move it from an ad hoc program to one that makes a strong impact is an important step. We here at Higher Logic encourage our communities to take a look at the following 3 areas…
I have created a profile field where we invite our customers to identify as "willing" to advocate in a multiplicity of ways. I'm looking for a way to surface a report that allows me to know who has "raised their hand" to be an advocate so that I can start proactively reaching out to create content with them….
Hey Everyone, Advocacy is a crucial part of an evolved community strategy. About a month ago I was playing around with the custom dashboard builder on my demo site to think of some new ways it could be used. It got me thinking that there could be a lot of different ways to think about engagement and use that information to…
Crafting an exceptional customer experience isn't a walk in the park. Each customer has unique needs and perceptions, making it challenging to devise a foolproof strategy. Yet, amidst this complexity, online communities offer a goldmine of insights that can significantly ease this process. These communities serve as rich…
Leaderboards are a great way for users to get feedback on what kind of impact they are having on your community – but how to best leverage them can be a hot topic. If you don’t have leaderboards set up in your community yet, check out this article. Who should be on the leaderboard? For many communities, it makes sense to…
Hi all, one perennial challenge we grapple with is how to engage executives in community. Online community spaces and content tend to be really well geared for product users, but we are looking for new ways to engage the leaders of those teams (our “economic buyers,” if you will..). These folks usually split their focus…
I speak to a lot of Higher Logic Vanilla customers who are keen to drive advocacy in their communities, and a few common themes typically come up that I thought I would share with my friends here 😊 I’d love to hear what works best (or doesn’t work) for you! I know there are a few regulars in this community that are ROCKING…
Hi everyone, Bit of a general question, but we're looking to go deeper with our gamification and we'd love to crowd source some ideas of how other community managers have leveraged the available tools and used gamification to reward/incentivize/recognize community users. We're definitely going to leverage the leader board,…
Heyo! I'm looking for ways to reconnect with our Ambassadors to get them involved. We are running monthly takeovers where an Ambassador completes a specific amount of posts. Any other ideas on fun and engaging ways to interact with our Ambassadors would be very helpful. Thanks
Join other community builders & get inspired
You can’t put your feet on the ground until you’ve touched the sky. This was hanging in my hotel lobby in NYC while I’m here for CMA. Great event. Why did that image stop me? Because it reminded me that change is not easy. It’s freaking hard. Reaching for the sky is tiring, frustrating, and can just drain the life out of…
Hey Vanilla friends 👋 We're very excited to you all to a great webinar series that our own @Nicole has been running. This interactive session is open to everyone — whether you're a Vanilla customer or just part of the broader community world. Curious how other community pros are actually using AI? Wondering what’s working,…
Groups have always played an important role in community building - creating dedicated spaces for specific audiences, topics, or levels of access. But with recent platform enhancements, Groups can now do much more than simply organize members. They can help you design more intentional, engaging community experiences.…
Hey Vanilla friends! Happy March! Have you heard the statistic that the pub is widely considered one of Ireland's most iconic and successful cultural exports? True or not, it's always fun to throw on your green jumper and celebrate! Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla…
“This is a super nuanced topic that always raises people’s hackles.” That’s how longtime community... The post Where Should Your Community Live? Weighing Social vs. Owned Platforms appeared first on Higher Logic.
Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,... The post We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like appeared first on Higher Logic.
A company decides it’s finally time to build an online community. They buy the software,... The post What It Takes to Be a Great Community Manager with Izzy Neis appeared first on Higher Logic.
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
