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Ideation Setups - Best Practice Examples
Hi! Our ideation space needs a refresh and I would love to see how you've set-up your ideation space. This is one of the most active areas of our Community and I'm keen to improve the user experience. Please share links to your ideation space or any best practice examples/tips you might have for me. I would do the same and…
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June Success Community Roundup! ☀️ 🍦
Hey Success Community! 👋 Happy June, and happy start to summer!! Let's take a look at what's been happening in the Success Community this month: 🍦 Vanilla Updates 🌟 Exciting News: Higher Logic Vanilla is Upgrading to AWS Hosting! 🌟 Welcome Nicole Saunders, Our New Customer Experience Leader 🧭 Community Strategy 🎯 The…
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Migrating legacy activity badges
We are in the process of migrating an existing community to Vanilla and are deciding what to do with legacy activity-related badges that do not exist in Vanilla (an example of this would be our badge for responding to polls). Would love to hear from anyone else who migrated an existing community and faced a similar…
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[Tip Tuesday] Top 5 Qualities Needed for a Community Manager
Hey Everyone! Happy Tip Tuesday! I recently had a conversation with some friends inquiring on what does it take to be a Community Manager. Is it simply just about posting content & banning unfavorable behavior? Answer: No. It's much more than that. Being a Community Manager requires embodying a blend of technical,…
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How do you promote your important announcements on Community?
Hi there! I'm looking to learn from fellow community managers: What are your best practices for making important announcements stand out in your community? Whether it's product updates, policy changes, or promoting biggest event of the year, how do you ensure your members see and engage with the announcement? (Aiming to be…
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Ban vs Delete
I'd love to learn more about how you use these in your communities and how you determine when to ban a user vs delete their account. Are there some benefits for choosing either of these options or what would be the downfalls of choosing one versus the other?
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Customer Journey Wins and Struggles
Building a strategy help encourage your members to move from content consumer to super user is a great investment of time. But some of the methods we use work better than others. I would love to hear some of the things you are doing to nurture your users successfully, or if there are certain points in the process that you…
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Tip Tuesday: Don't skip the UTM tag in your URLs. Your future self will thank you.
As a marketer, I rely on UTM parameters all the time. They’re one of the easiest ways to see which emails, social posts, or announcements are sending people to your community and which ones aren’t pulling their weight. So if you’ve ever looked at your analytics and wondered “How did people end up here?” a missing UTM might…
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Which widget is used for this carousel below in the success community?
Which widget is used for this carousel below in the success community? I would like to create similar widget for our community where we can feature content from different sites.
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Has anyone used their Community (specifically Groups) to host Beta testing feedback?
Hello! We're transitioning to hosting all of our beta testing in our Community using the Groups function so that we can centralize feedback and communications and ensure a repeatable and standardized experience for our beta testers. I'm wondering if anyone else has implemented anything like this and if you have any advice…
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What to put in one-page executive summary?
A community manager friend has been asked to create one slide which tells the story of her community impact at a high level. She is to use metrics like total user count, active user analysis, and other top-level insights that reflect the community’s performance and impact. If you were to make such a slide, what would you…
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Why Office Hours and AMAs are gold 🍯 🌈
Answering questions and fostering genuine connections and trust between members are often key community goals. This is precisely where "Ask Me Anything" (AMA) sessions and "Office Hours" prove invaluable, transforming impersonal digital spaces into vibrant hubs of humans. Easy to produce A key advantage of AMAs and Office…
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How I’ve customised our Community without a developer using AI (and a bit of patience)
Hi everyone! I wanted to share a bit about my journey customising our community on Higher Logic Vanilla without developer resources in case it's interesting and why I believe it’s something anyone can try. Some context Over the years, I’ve been part of small community teams that didn’t always have the luxury of in-house…
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Welcome Nicole Saunders, Our New Customer Experience Leader
We’re excited to welcome Nicole Saunders to Higher Logic, where she’ll be leading our customer experience strategy efforts across the organization. Nicole will be focused on helping customers get even more value from their communities. With more than a decade of experience in community and customer marketing, she brings a…
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🌟 Exciting News: Higher Logic Vanilla is Upgrading to AWS Hosting! 🌟
Hello Vanilla Community! We're thrilled to announce that Higher Logic Vanilla is embarking on an exciting journey to enhance our hosting infrastructure by migrating to AWS, a cutting-edge cloud platform. This move represents a significant upgrade from our previous provider, Vexxhost, allowing us to deliver an even better…
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May Success Community Roundup!
Hey Success Community! 👋 Happy May, especially to all the moms out there taking care of everyone (even when they make it harder than it needs to be 😉) Let's take a look at what's been happening in the Success Community this month: 🧭 Community Strategy 🎯 CMX 2025 Community Industry Trends Report Survey 📊 Customer Showcase -…
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🎯 TIP Tuesday: The Power of Real Connection
When it comes to building a thriving community, it’s easy to get caught up in the numbers—total members, likes, followers. But the true magic happens in the quality of connection, not the quantity. Ask yourself: Are you creating a space where people feel seen, heard, and valued? Are you starting conversations that…
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CMX 2025 Community Industry Trends Report Survey 📊
Hey there Community Gurus 🔮 If you're interested in sharing your insights in experience on how the community industry is evolving, CMX is hosting an industry report survey that you can participate in. Check it out here!
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Customer Showcase - Unlocking the Power of Dashboards: A Guide to Proving Community Health and Value
Good day Community, and thank you @Kirstie Macfarlane. Normally I am asking questions, today I am sharing :-) As Community Managers, we build trust, strengthen brand loyalty, educate clients, reduce formal tickets, and minimize churn. How do we achieve these goals, prove community value, and its impact on the organization?…
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How are you aligning community with the customer lifecycle?
Aligning your customer journey and your community can be a powerful strategy. One that moves from reactive to proactive engagement planning. Looking at 4 key stages where this alignment has the strongest impact are: Engage (your welcome to the space) Nurture (opportunities that encourage deeper participating) Advocate…
