To help you build and foster a successful community.
Hey all! So, we know that analytics are a crucial part of community management, but it can be an area that many community managers struggle with. I know that I have a standard set of analytics I look at weekly, monthly, and yearly: Total Members - how is growth doing? Active Members - how many members are logging in and…
Hello friends! After deep discussions with many of you, and the deeper desires for an in-person event, the team have made the difficult decision to pivot our plans for the Conversation22 virtual conference. In lieu of a virtual event, we will be taking Conversations on the road (and in person) for 2023! More details to…
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Hey Vanilla Friends! Big news - Super Forum 2026 is coming and you're all invited! Vanilla was really missed at last year's conference, so we want to make sure as many people join us as possible in 2026. But First .. We Need You to Register for HUG To get the full Super Forum experience, you’ll need an account in the…
Hey Success Community! 👋 Welcome to Gilmore Girls season, aka fall, aka the best season of all. Let's take a look at what's been happening in the Success Community this month: 🧭 Community Strategy 🎯 Gamification Analytics - What are you tracking? 🥇 Reporting Community Activity by Company (Email Domain) 🏢📊 ⭐️ #TipTuesday…
You’ve just wrapped up a massive update. You’ve written the perfect discussion post: crisp, clear, and maybe even a little witty. You hit “Publish” and sit back, imagining the flood of likes, comments, and GIFs of confetti that are sure to follow. Then you log back in the next morning and… it’s gone. Well, not gone gone.…
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Here’s how we use Higher Logic Vanilla to manage product feedback from our customer community,... The post We Implemented 120+ Product Ideas From Our Customer Community—Here’s What That Looks Like appeared first on Higher Logic.
A company decides it’s finally time to build an online community. They buy the software,... The post What It Takes to Be a Great Community Manager with Izzy Neis appeared first on Higher Logic.
It’s a common issue for many organizations—leaning on the same handful of enthusiastic customer advocates... The post Customer Advocates Are Everywhere—You Just Have to Know Where to Look appeared first on Higher Logic.
Proving the value of your online community isn’t always straightforward. You know your community contributes... The post How to Measure the ROI of Community Engagement: A Guide appeared first on Higher Logic.
